Epsilon · 2 weeks ago
Client Engagement Director
Boston, MA
Full-time
Hybrid
Director/Executive
$108K/yr - $162K/yr
10+ years expEpsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. The Director, Client Engagement plays a vital leadership role in ensuring client happiness and coordinating account profitability by leading a cross-functional team to deliver a consistent and positive client experience.
AdvertisingDigital MediaEmailMarketingMobileSocial Media
Responsibilities
Lead a team that orchestrates work across various internal teams to ensure a consistent and positive client experience
Engage in close collaboration with internal sales, client services, and delivery teams, in addition to external client participants
Lead all aspects of a matrixed, cross-functional team, delivering timely performance evaluations to both direct and indirect reports
Take ownership and solve intricate challenges
Craft client happiness and profitability, collaborating with a large, geographically dispersed, and multicultural organization
Partner with clients to define and implement their vision, driving significant business outcomes
Lead efforts to streamline engagement delivery, focusing on improving value for clients
Act as a trusted advisor, negotiating with key partners to achieve desired business outcomes and eliminate roadblocks
Orchestrate solutions across multiple products to meet complex client needs
Cultivate talent, provide performance feedback to direct reports and cross-functional teams, and develop the business insight needed to lead all aspects of profitability
Develop and refine skills in client relationship management, negotiation, financial, business insight, and team leadership
Become an authority at leading ambiguity, building cross-functional alignment, and handling tough conversations with grace and good judgment
Gain experience in contract management and risk identification
Qualification
Required
Bachelor's degree or equivalent experience
10+ years of professional experience, with an emphasis on services
5 + years of managing a team
Preferred
Experience in Martech or Adtech
A track record of driving scalable, repeatable processes and governance
Strong business acumen with a clear understanding of profitability drivers
Consistent track record to work through others and build high-performing teams
Experience with contracts, contract negotiation, and leading contract terms
Committed to achieving results and motivating teams to reach set objectives
Benefits
Flexible time off (FTO)
15 paid holidays
Paid sick time
Parental/new child leave
Childcare & elder care assistance
Adoption assistance
Comprehensive health coverage
401(k)
Tuition assistance
Commuter benefits
Professional development
Employee recognition
Charitable donation matching
Health coaching and counseling
Company
Epsilon
Epsilon is an all-encompassing global marketing company, a leader in creating connections between people and brands.
5001-10000 employees
H1B Sponsorship
Epsilon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (132)
2024 (128)
2023 (124)
2022 (201)
2021 (136)
2020 (137)
Funding
Current Stage
Late StageTotal Funding
unknown2019-04-15Acquired
Leadership Team
Myron Sojka
CTO
Lakshmana Gnanapragasam
Senior Vice President Strategy & Analytics
Recent News
Washington Technology
2025-12-19
Washington Technology
2025-12-09
2025-12-03
Company data provided by crunchbase