Better Health · 1 week ago
Member Care Advisor (Remote)
United States
Full-time
Remote
New Grad, Entry Level
$19/hr - $21/hrBetter Health is a company focused on transforming the home medical supply industry through a comprehensive service that includes support, coaching, education, and delivery. They are seeking a Member Care Advisor to manage customer interactions, support product development, and enhance customer experience in a remote work environment.
Health CareMedical
Responsibilities
Become a pro at their products, customers, medical conditions, insurance, and billing
Be the first person customers talk to for questions and problems, and work with other teams (product, billing, etc.) to sort things out
Handle the whole customer journey, from potential customers to post-purchase support
Help create awesome processes for customer interactions
Be the customer's voice internally, making sure product development is all about their needs
Qualification
Required
Experience in customer service, especially with durable medical equipment (DME)
Super into consumer healthcare and helping people live their best lives
Always go above and beyond for customers
Self-starter, always 'selling' (in a good way!), creative, good at problem-solving, and can prioritize in a fast-paced environment
Excited to jump into a startup and make an impact right away
Benefits
Healthcare benefits
Company
Better Health
Better Health offers an end-to-end care solution, bundling peer-support, coaching, education and home delivery of medical supplies
Founded in 2019
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$27.5MKey Investors
8VC
2024-06-13Series A· $14M
2023-07-01Series A
2021-10-13Series A· $10M
Leadership Team
Naama Stauber Breckler
CEO & Co-Founder
Adam Breckler
Co-Founder and Head of Product
Recent News
Fierce Healthcare
2025-04-03
Company data provided by crunchbase