TruGreen · 21 hours ago
Contact Center Sales Team Lead
Charlotte, NC
Full-time
Hybrid
Mid, Senior Level
$32K/yr - $59K/yr
2+ years expTruGreen is committed to providing personalized attention for our associates and focuses on developing proud, dynamic teams. The Contact Center Sales Team Lead is responsible for driving sales of TruGreen products and services while mentoring other sales representatives and supporting overall sales performance.
Customer ServiceLandscapingService Industry
Responsibilities
Engages with customers and prospects via acquisition & outbound calls to present and sell the full range of TruGreen services
Demonstrates advanced sales process knowledge and execution through exceptional ability to convert prospects into new customers, upsell/bundle service lines, and retain new customers
Demonstrates advanced product knowledge and superior service leading to improved customer experiences and strong sales numbers
Leads and influences team members by example, demonstrating the highest quality of sales skill and customer focus in a way that peers can learn from and replicate
Supports the Contact Center Supervisor (and other leaders as required) in monitoring sales representatives’ metrics/conversations and coaching them on sales skills and efficiency to drive a higher level of individual and team performance
Accepts other delegated responsibilities from Contact Center leadership as needed to support sales objectives including, but not limited, to new hire training support and facilitation, manage and lead teams, providing support while actively pursuing individual sales targets
Achieves individual sales targets on designated sales shifts as well as assists the team to achieve sales targets during supervisory shifts
Provides coaching sessions and training facilitation in person or virtually
Leads will regularly monitor live calls to provide immediate coaching, including but not limited to barging in, taking over and assisting agent with customer
Supports location leadership in all on site requirements including, safety protocols and regulations, health screenings, and basic facilities upkeep
Qualification
Required
High School diploma/GED required with 2+ years Contact Center, Telemarketing, or Inside Sales experience required
Ability to speak, read and write fluently in English is required
Strong Verbal and Written Communication Skills
Basic knowledge of Microsoft Office (Word, Excel, Windows and Outlook) as well as web-based applications
Knowledge of sales and up-selling techniques (e.g., overcoming objections, closing sales, suggestive selling)
Data Entry Skills
Ability to work evenings, weekends, and holidays with possible shifting schedules in support of leadership team coverage plans
Ability to build customer relationships and provide customer service
Demonstrated success leading others
Preferred
Associate degree or higher secondary education preferred
3+ years of experience in sales, telemarketing, and or call center experience strongly preferred
1 or more years senior level sales experience preferred
Benefits
Medical/Dental/Vision insurance
Company-matching 401(k)
Company
TruGreen
TruGreen provides households and businesses with green and healthy lawns and landscapes.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$7.5M2020-10-29Series Unknown· $7.5M
Leadership Team
Kurt Kane
President & Chief Executive Officer
Recent News
2025-09-17
Company data provided by crunchbase