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Customers Bank · 5 days ago

HR (PXT) Operations Coordinator

New York, NY

Full-time

Hybrid

Mid Level

$70K/yr - $80K/yr

3+ years exp

Customers Bank is a super-community bank focused on delivering dedicated personal service and innovative solutions. The HR (PXT) Operations Coordinator will serve as the first point of contact for HR inquiries, support onboarding processes, and manage project and program initiatives within the PXT team.

BankingCommercialFinancial ServicesVenture Capital

No H1B

Responsibilities

Serve as the first point of contact for team member HR inquiries, including through the PXT shared mailbox, ensuring 95% of cases are resolved within SLA

Own TM engagement with respect to first-line support for PXT inquiries questions on policies, benefits, and payroll; escalate complex issues as needed

Process employment verifications, unemployment claims, and monitoring expenses

Track and document team member cases to ensure timely follow-up

Act as a backup for other PXT Solutions team members to minimize key person risk

Support completion of I-9s for new hires

Ensure all candidates hired successfully complete the background check screening process, communicating any flags for resolution to the Talent Acquisition lead, prior to the start date

Drive AI solutions and efficiencies within PXT

Support compliance reviews and assist with preparation for internal/external audits

Assist with the PXT Workday HCM data entry, data management, reporting and on-going maintenance

Maintain project trackers to ensure 100% of PXT initiatives meet target delivery timelines

Support follow-ups and action tracking from meetings to drive accountability

Facilitate alignment across PXT COEs and cross-functional partners

Create and maintain centralized documentation and dashboards

On-going maintenance of the PXT Intranet content to ensure current content and compliance

Coordinate and run all PXT meetings, from team lunches to quarterly all-hands meetings, you’ll bring people together by coordinating the agendas, arranging meals and thoughtful touches that make every gathering efficient, effective, and memorable

You’ll take the lead on preparing and submitting expense reports for our Chief People Officer — ensuring every detail is accurate and submitted timely

Jump in to support a variety of administrative duties that keep our team humming — from scheduling, making sure no detail slips through the cracks

Partner with PXT leadership to build and monitor the team’s strategic roadmap

Qualification

HR operations experienceWorkday experienceCompliance principlesAnalytical mindsetProject managementStakeholder managementAI tools knowledgeMicrosoft Office SuiteCommunication skillsProblem-solving