ACI Learning · 2 months ago
Instruction Department Specialist
United States
Full-time
Remote
Mid Level
$60K/yr - $75K/yr
3+ years expACI Learning is a leading provider of audit, cybersecurity and IT training solutions. The Instruction Department Specialist is responsible for providing advanced operational and technical support to ensure exceptional learning experiences and efficient processes.
Cyber SecurityEdTechEducationInformation TechnologyTraining
Responsibilities
Provide advanced operational and technical support for students, instructors, and staff to ensure exceptional learning experiences and efficient processes
Bridge the gap between instructional teams, content design, technical support, scheduling, career services, and compliance
Work independently with little to no oversight
Leverage technical expertise, instructional design, problem-solving skills, and process improvement initiatives to enhance content, service quality, reduce attrition, and optimize workflows
Qualification
Required
Associate degree (Bachelor's preferred)
3–5 years of experience in an educational operations, instructional support, or learning management role (preferably in vocational training, or IT training learning environments)
Proven experience supporting instructors, academic operations, or online/hybrid learning programs
Demonstrated success in data management and reporting using systems such as Salesforce, SharePoint, or Learning Management Systems (e.g., Canvas, Moodle, Blackboard)
Experience in vocational, IT, or certification-based education environments (e.g., CompTIA, Microsoft, Cisco training)
IT certification in CompTIA (A+, Net+, Sec+)
Instructional Design certification
Familiarity with automation tools or scripts (e.g., AI, Copilot, Einstein, Tableau, Zapier)
Background in QA, analytics, or instructional design tools (Articulate, Captivate, or similar)
Knowledge of accreditation and compliance standards in postsecondary education
Excellent organization and multitasking abilities, with the capacity to manage multiple projects and deadlines independently
Strong problem-solving and troubleshooting skills, particularly with technical or process-related issues
Demonstrated ability to work cross-functionally with instructors, curriculum developers, compliance, and technical teams
Exceptional attention to detail and commitment to maintaining data accuracy and process efficiency
Effective written and verbal communication skills for clear documentation, reporting, and professional correspondence
Strong proficiency in Microsoft 365 (Excel, SharePoint, Teams) and data management tools
Experience with Salesforce, LMS administration, or Power BI/Tableau for data tracking and reporting
Working knowledge of workflow automation, system integrations, or QA testing within educational platforms
Basic understanding of instructional design principles and course configuration processes
Benefits
Comprehensive medical, dental, and vision coverage—starting the 1st of the month after your hire date.
Four weeks of paid parental or medical leave, so you can focus on what matters most.
Flexible PTO policy, sick time, and eight paid holidays — because we believe in balance.
401(k) retirement plan with immediate vesting and up to 5% matching contributions — we invest in your future from day one.
One free course each year after 90 days — advancing your skills is part of the job.
Tuition assistance to support your continued education and professional growth.
Company
ACI Learning
ACI Learning trains leaders in Cybersecurity, Audit, and IT to create a personal, professional, and business outcomes that impact lives.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$4M2023-12-19Seed· $4M
Leadership Team
Brett Shively
Chief Executive Officer
John Cascio, CPA
CFO
Recent News
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