Diagnostic Solutions International, LLC · 2 months ago
Customer & Product Support / Test Engineer / Technical Sales Engineer
Ontario, CA
Full-time
Onsite
Mid Level
3+ years expDiagnostic Solutions International, LLC is committed to providing calibration and repair services for aviation products. The Technical Sales Engineer role involves managing sales and customer support efforts, coordinating with engineering departments, and translating business strategies into tailored value propositions for customers.
AerospaceAnalyticsData ManagementTechnical SupportTraining
Responsibilities
Manage Domestic and International sales, customer support, and product support efforts as directed by the Business & Operations Manager
Support Sales / Business Development Manager -via- technical presentations, demos and general field support as required
Coordinate with On-Board and Ground Based Product Engineering Departments on new opportunities requiring engineering/ application development
Develop and maintain customer contacts at all level
Facilitate communications between customer and various internal functions
Manage/track customer requests, associated priorities, and resulting pricing (V.O.C. Management)Instrumental in identifying customer needs & changes over time
Translate business & product strategies into clear, tailored value proposition for specific customers or customer segments
Available for travel to perform all job requirements
Maintain a clean, organized and safe work environment
Perform other related duties as assigned
Communicate discrepancies to proper departments
Write User Guides and compile into HTML format using Robo Help editor software
Review design options with customers and/or consultants, contractors
Prepare and update general operating manuals, process quality control procedures, and training materials
Create and update drawings for existing and new products
Assist with on-site troubleshooting activities
Provide on-site training for all systems
Qualification
Required
High School Diploma/GED (±11 years)
Minimum of three years 'hands-on' experience in the application of helicopter, fixed-wing, and engine vibration analysis systems
Possess a valid Federal Aviation Administration (FAA) Airframe and Power Plant (A&P) License is a must
Possess a valid State Motor Vehicle Operator License
Ability to comply with all established methods, quality standards, and time schedules applicable to this position
Experience with all current and legacy vibration balancers/ spectrum analyzers
Experience with equipment testing, calibration, replacing components, wiring circuits, repairing electronic equipment; and taking test readings using common instruments such as digital multi-meters, signal generators, and oscilloscopes
Strong mechanical aptitude and troubleshooting skills
Ability to handle multiple tasks concurrently
Effective presentation skills
Take charge, self motivated leader
Excellent communication skills, both internally and externally
Consensus builder/team player
Program management skills
Can do attitude
Microsoft Office proficiency
High attention to detail
Advanced computer skills; including but not limited to experience and proficiency with: Vibralog, Vib Review, VXP Display Program, Vibrex™ ground station software tools
Initiative
Adaptability
Planning
Teamwork
Work Habits
Stress Tolerance
Customer Service
Technical Skills
Preferred
Degree in business or related field preferred
In lieu of a business degree, two years of college and equivalent work experience may be considered
Experience in helicopters and technical knowledge in Rotor Track & Balance and vibration diagnostics a strong plus
Experience in fixed-wing and helicopters avionics system installations
Certificate from a vocational school or other recognized source with a major study in Avionics Maintenance or other related field
Completion of the basic Avionics Maintenance course, or equivalent
Completion of the advanced Avionics Maintenance course, or equivalent
Ability to identify near & long term business opportunities through market/segment analysis, value proposition & sales campaign
Develop intimate knowledge of health monitoring products, customers, and competition
Build internal and external customer relationships
Establish strong working relationship with business leader/ marketing leader, finance, and engineering teams
Provide 'world class' responsiveness to customers
Company
Diagnostic Solutions International, LLC
DIAGNOSTIC SOLUTIONS INTERNATIONAL LLC IS THE PREMIERE Honeywell HUMS Technology Licensee and Global Master Distributor, specializing in HUMS, RT&B Analyzers, Avionics, Sky Connect, Aspire In-Flight Connectivity (IFC), and REVOLUTION “REVO” CVFDR products.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase