BranchLab · 2 months ago
Client Success Manager
NYC
Full-time
Onsite
Mid LevelBranchLab is an AI-native technology company focused on privacy-first, outcome-based advertising for healthcare. The Client Success Manager will develop and maintain strong relationships with clients, guide them through onboarding, and drive client retention while advocating for their needs within the company.
AdvertisingArtificial Intelligence (AI)Health CareMarketing
Responsibilities
Develop and maintain strong, long-lasting relationships with clients. Understand their business needs, goals, and challenges to effectively address them
Guide clients through the onboarding process, ensuring a smooth transition onto our solutions. Provide comprehensive training sessions to empower clients to maximize the value of our products
Serve as the main point of contact for client inquiries, requests, and escalations. Proactively address any issues or concerns, and work collaboratively with internal teams to find solutions
Drive client retention and renewal efforts by demonstrating the value of our products and services. Monitor client usage and engagement, identifying opportunities for upselling or cross-selling
Act as a client advocate within BranchLab, representing their needs and priorities. Gather feedback, insights, and testimonials to continually improve our products and services
Develop a deep understanding of BranchLab’s products and services. Stay updated on new features, enhancements, and industry trends to effectively advise clients on best practices
Generate regular reports and metrics to track client satisfaction, usage trends, and key performance indicators. Use data-driven insights to inform strategic decisions and drive continuous improvement
Qualification
Required
Bachelor's degree in related field
Proven experience in client-facing roles, such as account management, customer success, or sales
Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients
Strong problem-solving abilities, with a proactive and solution-oriented mindset
Ability to manage multiple clients and priorities simultaneously, with exceptional organizational skills
Ability to work in a fast-paced, high-growth environment, balancing strategic vision with execution
Preferred
Strong understanding of the advertising technology ecosystem
Familiarity with AI-driven technologies and their application in advertising
Experience leveraging analytics and marketing science to optimize campaign performance and business outcomes
Background in managing enterprise platform contracts and driving adoption at scale
Knowledge of healthcare data, pharmaceutical marketing, and compliance requirements
Experience launching and scaling new products or services while contributing to revenue growth
Benefits
Competitive Salary & Comprehensive Benefits
Equity Opportunities – Grow with the company
Company
BranchLab
BranchLab Offers AI-Native Solutions for Healthcare
Founded in 2024
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknownKey Investors
NEXT VENTŪRESnvp capital
2025-09-08Seed
2024-06-06Seed
Leadership Team
Josh Walsh
Co-Founder, CEO
Chris Cagle
Co-Founder
Recent News
2025-08-27
Company data provided by crunchbase