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Staples Canada · 2 months ago

Senior Director OMS Integrations

Framingham, MA, United States

Full-time

Onsite

Director/Executive

12+ years exp

Staples Canada is seeking a Senior Director of Supply Chain Systems, OMS to lead the development and integration of Order Management Systems. This strategic role focuses on enhancing system performance and driving operational excellence while fostering a collaborative culture within the organization.

E-CommerceInformation TechnologyOffice Supplies

Responsibilities

Define and execute a technology roadmap for OMS and supply chain system integrations

Ensure platforms are scalable, resilient, and aligned with business growth

Consolidate multiple OMS’s, reduce tech debt, & improve support

Drive configuration over customization mindset

Manage end to end cost with delivery outcomes

Lead the architecture and governance of APIs, middleware, and event-driven systems across internal and external ecosystems

Enable seamless orchestration of order lifecycle from capture to delivery

Establish and lead a continuous improvement framework for system performance, user experience, and support operations

Build a KPI & metrics dashboard & drive daily, weekly, monthly routines to leverage data as part of technical decision making

Drive root cause analysis and resolution of system issues, ensuring proactive support and minimal disruption

Collaborate with Supply Chain, SDS and Engineering, Product, and external vendors to deliver integrated solutions

Act as a strategic partner to business leaders, translating needs into technology solutions

Develop and manage capital and operational budgets for OMS platforms and initiatives

Stay current with industry trends and emerging technologies to continually evolve OMS capabilities

Qualification

OMS expertiseSystem integrationOrchestration platformsModern integration toolsCloud platformsSupply chain knowledgeStakeholder managementLeadership skillsCommunication skillsStrategic thinking