ECI Software Solutions · 1 day ago
Senior Manager of Project Management
United States
Full-time
Remote
Senior Level, Lead/Staff
10+ years expECI Software Solutions is a leading provider in the software industry, and they are seeking a Senior Manager of Project Management to lead a high-performing team. This role includes overseeing project delivery, financial performance, and stakeholder alignment to enhance customer satisfaction and delivery capabilities.
CRMEnterprise Resource Planning (ERP)SaaS
Responsibilities
Lead, mentor, coach, and develop a team of 8 rockstar Project Managers based in the United States, setting clear performance goals and codifying career paths
Drive a culture of accountability, excellence, continuous improvement, cross-team collaboration, and customer focus
Identify skills gaps, create training plans, lead knowledge-sharing forums, and promote consistent delivery practices across the team
Lead capacity planning and resource allocation across projects, balancing project load, utilization, and benching strategies
Ensure ECI engagements are delivered on time, within scope, and within budget, with high quality and client satisfaction
Implement and enforce delivery frameworks, milestone checkpoints, gate reviews, risk & issue tracking, and escalation paths
Consolidate status reporting and health dashboards, enabling leadership visibility into portfolio status, risks, and forecasts
Lead escalation response - when delivery issues arise, act as the escalation point with clients and internal leadership, driving root-cause resolution
Supervise change requests and scope management discipline; evaluate, negotiate, document, and drive approvals
Infuse organizational change management into project plans, to include stakeholder impact assessments, adoption planning, communication plans, training, and transition to support standards
Own the P&L for the Project Management organization - set targets, monitor costs, and control margin leakage
Drive weekly and monthly revenue forecasting (billable services bookings, hours, recognized revenue), and ensure alignment with leadership
Monitor and enforce team-level billable utilization and non-billable thresholds; initiate corrective actions for underperformance
Oversee project-level profitability metrics (actuals vs estimates), margin variance, and conduct postmortem financial reviews
Partner with presales and sales teams to support scoping, cost modeling, risk buffers, statements of work, and resource planning aligned with sales pipeline and commit
Identify and act on opportunities to upsell, scope expansion, or re-sell services within accounts (in coordination with Account Management)
Act as internal and external escalation liaison—maintain relationships with customers, executives, and cross-functional leaders in Sales, CX, Product, Finance, and Product/ Engineering
Participate in strategic initiatives (e.g., process improvement, delivery tooling, automation, standardization), being a change agent for scale in delivery
Collaborate in department-level planning (annual, quarterly) to align services capacity, investments, headcount, and tools
Drive continuous improvement - gather lessons learned, define best practices and templates, own delivery methodology evolution (e.g. hybrid/SCRUM, Agile / waterfall)
Engage in pre-release activities, product rollout, and integration projects (as needed), ensuring sound delivery integration and alignment
Qualification
Preferred
Bachelor's degree in Business, Engineering, Computer Science or related field (MBA a plus)
10+ years of Professional Services and software implementation/consulting experience in a B2B SaaS environment, with at least 3–5 years in a leadership role overseeing project leads or delivery teams
Demonstrated track record in managing P&L, forecasting, utilization, and margin-based services models
PMP Certification a plus
Proficiency in project delivery methodologies (e.g. Agile, Waterfall, hybrid) and delivery governance
Change management expertise: stakeholder alignment, adoption plans, readiness assessments, training rollout, resistance management
Strong analytical skills - comfortable with financial variance analysis, utilization reporting, forecasting models, and deriving root-cause corrective measures
Excellent risk/issue identification, mitigation, and escalation capabilities
Experience with project management tools, dashboards, resource management systems, and governance tooling
Experience with Asana and Certinia PSA a plus
Demonstrated ability to lead, motivate, and develop mid-level leaders and individual contributors
Strong communication skills (written and verbal); able to present to executive leadership and to interact credibly with customers
Strategic mindset; able to contribute positively to process improvements and organizational scaling
Calm under pressure, resilient in ambiguity, able to make tradeoffs between delivery rigor, margin, and customer satisfaction
Customer-first mindset; works collaboratively across functions to ensure alignment
Company
ECI Software Solutions
ECI Software Solutions provides small and medium-sized enterprises with business management tools and cloud-based technologies.
1001-5000 employees
H1B Sponsorship
ECI Software Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageTotal Funding
$80MKey Investors
New Enterprise AssociatesAccel
2020-11-19Acquired
2006-01-01Series Unknown
2002-01-02Series C· $21M
Leadership Team
Trevor Gruenewald
Chief Executive Officer
Fred Tillman
VP Product Development
Recent News
Best ERP Software, Vendors, News and Reviews
2025-12-13
2025-12-10
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