DoseSpot · 2 months ago
Implementation Specialist
Boston, MA
Full-time
Hybrid
Mid Level
$66K/yr - $89K/yr
3+ years expDoseSpot is a dynamic leader in the electronic prescribing software market, seeking an Implementation Specialist to enhance customer onboarding. The role involves guiding new customers from post-sale to go-live, developing project plans, and ensuring a smooth implementation process while working closely with the development team.
DentalHealth CareHospitalInformation TechnologyMedicalmHealthSoftware
Responsibilities
Complete implementation and setup steps for newly signed customers within our product
Interpret customer agreements to set up the implementation process
Work closely with the development team on setting up technical integrations and configurations as needed
Create documentation and training materials to provide support for customers and product end users
Serve as a member of our growing Customer Success team, contributing to overall strategy and working cross functionally to align with business goals
Respond to customer queries in a timely and accurate way, via phone, email, or chat
Maintain regular and proactive contact with integration customers and serve as the main point of contact for questions
Ability to report on project progress with the focus on driving to meeting or exceeding milestone timelines
Ability to coordinate multi-partner relationships that allow for seamless integration while meeting new customers’ expectations
Effectively work with other departments to meet or exceed customers’ expectations
Coordinate feedback on customers' experiences, provide updates and facilitate any questions or enhancements from the customer
Drive internal business owners to thoughtful and timely resolution and responses
Utilize Salesforce to track customer interactions, initiatives, and delivery of contractual obligations
Qualification
Required
High school diploma or equivalent required; with a minimum of three (3) years' experience in a customer facing role
Proficient in the use of Microsoft Office Suite
Excellent verbal and written communication and presentation skills
Must be customer-oriented and provide exceptional customer service to customers through telephone and email correspondence
Detail oriented with the ability to multitask and manage time
Must be able to work independently while being a proactive team member
Excellent project management, problem solving, influencing, and interpersonal skills
Ability to manage short- and long-term projects that drive toward successful integration of our product and report on project progress to meet or exceed timelines
Preferred
You enjoy working with a wide range of different clients
You enjoy learning technical skills about API Integrations
Benefits
Remote work environment with a flexible work schedule to encourage work-life balance
Annual company offsite
Generous leave package including flexible time off policy that encourages team members to take time off to relax and recharge; plus 13 paid holidays, paid sick leave, and paid parental leave
Medical, dental, and vision insurance for you and your family, plus a company funded FSA & HSA (dependent on which medical plan you choose)
401(k) company match
One-time workspace reimbursement to help you optimize your remote workspace
Company
DoseSpot
E-Prescribing Integration Services
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
PSG EquityAndrew Needleman
2022-01-26Private Equity
2009-11-05Undisclosed
Leadership Team
Adam Gail
Chief Revenue Officer
Recent News
2025-12-06
2025-10-15
2025-10-07
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