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YMCA of Delaware · 2 months ago

Business Resource Coordinator- YMCA Association Resource Center (Wilmington, DE)

Wilmington, DE

Full-time

Onsite

Entry Level

$17/hr - $21/hr

1+ years exp

The YMCA of Delaware is dedicated to improving the health and wellbeing of individuals and families in the community. They are seeking a Business Resource Coordinator to manage membership processes, provide support to members, and ensure accurate data handling for scholarships and memberships.

Health DiagnosticsNon ProfitSocial

Responsibilities

Process membership terminations, holds, and account updates

Ability to process 18-20 requests per hour

One day a week Salesforce online support for members

First 30 days incumbent will be trained to learn the system and processing

May be a back up to support Open Doors processing and application reviewing to determine eligibility and awarding scholarship financial aid

Verify accuracy of data of scholarship application and make corrections as needed

Identify/resolve conflicting information by collecting additional data

Communicate with members to resolve processing issues and update accounts

Provide information to prospective and enrolled members regarding scholarship program requirements and procedures via inbound telephone calls and email

Participate in special events, evening, and weekend work as needed

Process membership data & manage system updates including applications, holds, terminations & payment updates

Update member Join dates & run reports

Manage branch processing errors

Provide the highest quality service to members, staff, volunteers, participants, guests, in addition to, school, ACA and licensing personnel