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Travelers · 2 months ago

Outside Property Claim Representative Trainee - Portland, OR

United States

Full-time

Remote

Entry Level

$53K/yr - $87K/yr

1+ years exp

Travelers is a leading property casualty insurer known for its commitment to customer care and community support. The Outside Property Claim Representative Trainee position is an entry-level role designed to develop skills in investigating, evaluating, negotiating, and resolving property claims. The role involves completing training and providing quality claim handling throughout the claim life cycle, while ensuring compliance with internal and external standards.

Auto InsuranceInsuranceProperty Insurance

Growth Opportunities

Responsibilities

Completes required training which includes the overall instruction, exposure, and preparation for employees to progress to the next level position. It is a mix of online, virtual, classroom, and on-the-job training. The training may require travel

The on the job training includes practice and execution of the following core assignments:

Handles 1st party property claims of moderate severity and complexity as assigned

Establishes accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates

Broad scale use of innovative technologies

Investigates and evaluates all relevant facts to determine coverage (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first party property claims under a variety of policies. Secures recorded or written statements as appropriate

Establishes timely and accurate claim and expense reserves

Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters

Negotiates and conveys claim settlements within authority limits

Writes denial letters, Reservation of Rights and other complex correspondence

Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools

Meets all quality standards and expectations in accordance with the Knowledge Guides

Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures

Manages file inventory to ensure timely resolution of cases

Handles files in compliance with state regulations, where applicable

Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners

Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit

Identifies and refers claims with Major Case Unit exposure to the manager

Performs administrative functions such as expense accounts, time off reporting, etc. as required

Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed

May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed

Must secure and maintain company credit card required

In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated

In order to progress to Claim Representative, a Trainee must demonstrate proficiency in the skills outlined above. Proficiency will be verified by appropriate management, according to established standards

This position requires the individual to access and inspect all areas of a dwelling or structure which is physically demanding including walk on roofs, and enter tight spaces (such as attic staircases, entries, crawl spaces, etc.) The individual must be able to carry, set up and safely climb a ladder with a Type IA rating Extra Heavy Capacity with a working load of 300 LB/136KG, weighing approximately 38 to 49 pounds. While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position

Perform other duties as assigned

Qualification

Insurance LicenseCustomer ServiceAnalytical ThinkingVerbal CommunicationWritten CommunicationJudgment/Decision MakingMulti-taskingAttention to Detail

Required

High School Diploma or GED and one year of customer service experience OR Bachelor's Degree

Valid driver's license

Preferred

Bachelor's Degree preferred or a minimum of two years of work OR customer service related experience

Demonstrated ownership attitude and customer centric response to all assigned tasks - Basic

Verbal and written communication skills –Intermediate

Attention to detail ensuring accuracy - Basic

Ability to work in a high volume, fast paced environment managing multiple priorities - Basic

Analytical Thinking – Basic

Judgment/ Decision Making – Basic

Valid passport

Benefits

Health Insurance

Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.

Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.

Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.

Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.