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Caesars Entertainment · 2 months ago

Caesars Rewards Customer Service Specialist

Las Vegas, NV, United States

Full-time

Onsite

New Grad, Entry Level

Caesars Entertainment is a leading hospitality and entertainment company that aims to create extraordinary experiences for its guests. The Caesars Rewards Customer Service Specialist is responsible for providing high-quality customer service to guests, handling inquiries related to the Caesars Rewards program, and ensuring effective communication with operating leaders.

Food and Beverage

Responsibilities

Handling phone calls that can pertain to any CET property as well as the Caesars Rewards program

Communicating information related to the Caesars Rewards Program such as offers, Reward Credits (redemption/earnings), Tier benefits, Partners, Visa, and much more

Documenting and solving Tier-level customer inquiries in a professional and timely manner

Responding to large quantities of guest emails for the Western Region including Caesars Rewards within defined due dates

Performing problem resolution including service recovery via customer interaction (e.g. letters, phone calls, email)

Completing all tasks assigned by the Total Service Central Supervisor and Manager