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Progyny, Inc. · 1 day ago

Senior Director, Client Success

New York, NY

Full-time

Hybrid

Director/Executive

$155K/yr - $170K/yr

7+ years exp

Progyny, Inc. is a global leader in women’s health and family building solutions, trusted by leading employers and health plans. The Senior Director, Client Success will lead the large market Client Success team, focusing on client retention, revenue growth, and managing key performance indicators to achieve annual goals.

FertilityHealth CareMedical

Comp. & Benefits

No H1B

Responsibilities

Responsible for leading and managing the large market Client Success teams ensuring all KPIs are met with a focus on client retention and pipeline management for upsells

Act as an Executive Sponsor to support retention goals and drive client engagement and advocacy

Representing company at client meetings and events to promote the company’s brand and build relationships with client base

Must be able to seamlessly articulate Progyny’s value to professionals, executives, strategic partners at both employers and channel partners; understand and articulate a data-driven financial model to support renewals, refine our quarterly and annual reports to best meet client needs

Help resolve member abrasions that are escalated to the Client Success Team; work closely with other senior leaders to identify the root of the escalation and the best path to resolve

Implement improvements to account management business processes to ensure success with growth and scale

Manage a staffing model and compensation approach to scale the team accordingly

Identify professional development and training opportunities to grow and upskill direct reports

Qualification

Client relationship managementPerformance managementTeam leadershipBusiness acumenProject managementCoachingCritical thinkingProblem solvingCommunication skills

Required

7+ years of experience successfully leading teams working with large, national market employer groups

Proven track record of working with senior-level executives for client relationship management and consultation within health care benefits segment

Ability to guide and coach Client Success managers as necessary to ensure their professional development and attainment of goals

Proven track record to implement and assess performance management processes

Excellent listening, critical thinking, and problem solving skills

Excellent messaging, positioning and communication skills

Project management skills - identify a goal and the steps needed; actively manage action steps to accomplish goal

Strong business and financial acumen; strong problem-solving, judgment and analytic skills

Prior success in a fast-growing organization or managing through transformational change

Benefits

Paid family and parental leave

Preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support)

Family and pet care fund

Parents’ Employee Affiliation Group

Menopause and midlife care

Health, dental, vision and life insurance options for employees and family

Free in-person, virtual and text-based mental health and wellness support

Paid time off, including vacation, sick leave, personal days and summer flex time

Company equity

Bonus program

401(k) plan with company match

Access to on-demand legal and financial advice

Learning and development programs to help you grow professionally and a mentorship program

Company social events to include annual volunteer day and donation matching

Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office

Company

Progyny, Inc.

Glassdoor3.8

Progyny (Nasdaq: PGNY) is a transformative fertility, family building and women’s health benefits solution, trusted by the nation’s leading employers, health plans and benefit purchasers.

Founded in 2008

New York, New York, USA

501-1000 employees