Gallagher · 21 hours ago
Client Service Manager II, Commercial Lines
Owensboro, KY
Full-time
Onsite
Mid, Senior Level
3+ years expGallagher is a leading insurance broker focused on helping clients manage risk effectively. They are seeking a Client Service Manager II to support the Commercial Lines department by managing client insurance programs, leading client meetings, and mentoring junior team members while ensuring exceptional service delivery.
ConsultingFinancial ServicesInsuranceManagement ConsultingRisk Management
Responsibilities
Lead meetings with clients, including meetings at client locations
Responsible for providing comprehensive client support and acts as main client contact for book of business
Effectively manage difficult client communications including loss of coverage, claim denials, unfavorable underwriting and other challenging renewal scenarios
Negotiate and sell lines of insurance to clients to round out accounts as appropriate
May design insurance and risk management plans for clients as assigned an directed by Agency management
Own all audit, review and claims processes for assigned book of business
Analyze data to draft client service plans, stewardship reports, and other meaningful reports tailored to the needs of the client and circumstances of the presentation
Develop and maintain strong personal relationships with appropriate insurance carrier personnel
Proficient in underwriting practices; able to manage underwriting relationships
Fluent in the client’s industry and current events that can modify the coverages needed
Review changes in carrier offerings and policies and relays information to the larger service team
Mentor or formally direct the work of more junior team members including Account Coordinators, Account Managers, and Senior Account Managers
Facilitate and collaborate with account team on the agency’s renewal strategy
Provide clients with Insurance Coverage Review and reviews methods of handling risks
Identify and explain gaps in coverage
Work with the producer to write new business
Attend carrier functions to learn new coverage options and risk assessment strategies
Conduct book reviews to determine which accounts need an in-person risk assessment or client meeting to support agency retention
Other duties as assigned
Some travel may be required
Qualification
Required
Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience
Producer's License
Ability to travel up to 25% of the time
Proficiency in Microsoft Office
Appropriate licensing as required
Preferred
Previous insurance knowledge and experience managing client relationships
Solid financial acumen
Benefits
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
Company
Gallagher
Gallagher is an international insurance brokerage and risk management services firm.
10001+ employees
H1B Sponsorship
Gallagher has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (58)
2024 (31)
2023 (32)
2022 (45)
2021 (36)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
$9.7B2024-12-09Post Ipo Equity· $8.5B
2023-06-22Post Ipo Debt· $1.2B
1984-06-29IPO
Leadership Team
Alec Herring
Area Senior Vice President
Mark Gresser
Executive Vice President
Recent News
Life Insurance International
2026-01-07
2025-12-04
2025-11-19
Company data provided by crunchbase