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Silver Cross Hospital · 2 months ago

Patient Service Representative II (Registry)

Lemont

Full-time

Onsite

New Grad, Entry Level

$18.70/hr - $23.38/hr

Silver Cross Hospital is an extraordinary place to work, known for its culture of excellence and delivery of unrivaled experiences for patients and their families. The Patient Service Representative II will handle a high volume of calls, assist with scheduling, and manage patient inquiries while demonstrating exceptional customer service skills.

Health CareHospitalMedical

Responsibilities

Capable of handling 100+ calls/day, assistance with scheduling office/lab/nurse appointment and detailed message taking based on providers written protocols, multitasking between offices/providers protocols

Understanding of insurances and referrals needed

Ability to use independent thinking to determine urgent vs routine matters to be addressed

Qualification

Call Center experienceInsurance knowledgeCustomer service skillsVerbal communicationMultitaskingIndependent thinkingSoftware applicationsInterpersonal skills

Required

High school diploma required

Call Center/Front Desk experience preferred

Prior experience and in-depth knowledge of insurance preferred

Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers

Exceptional customer service skills including the ability to use independent thinking, sound judgement and creativity when resolving customer issues

Ability to balance multiple priorities and effectively handle challenging situations

Excellent verbal communication skills

Ability to use personal computers and select software applications