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Milliman · 2 days ago

IT Support Specialist – Indianapolis Health

Indianapolis, IN

Full-time

Onsite

Mid Level

$65K/yr - $104K/yr

4+ years exp

Milliman’s Indianapolis Health practice is seeking an IT Support Specialist to join our growing IT Support Team. This role ensures that all of our technology is in seamless working order for current and incoming staff, providing solutions in response to a wide variety of requests.

AnalyticsConsultingInsurTech

No H1B

Responsibilities

Respond swiftly to incoming tickets and ad hoc requests for help from local and remote users

Resolving technical issues in a timely manner and research incidents with the utmost attention to detail

Prioritize tickets based on urgency and/or priority with the information given

Solve a wide variety of technical problems at any given time

Follow internal approval procedures

Complete auditing tasks

Physically install and configure new hardware, software, and systems

Complete hardware refresh workflows

Provide A/V support for in-office meetings and interviews

Provide instructions to end users, verbally and in writing

Create, update, review and maintain documentation

Teach technical concepts and processes when needed

Provide orientation and guidance to users on how to operate new software and computer equipment

Qualification

Microsoft Active DirectoryTCP/IP networkingWindows 10/11 supportCustomer service experienceHelp desk ticketing systemVirtualization technologiesProfessional communicationWillingness to learnProblem-solving mindsetAttention to detailTeam collaboration

Required

Associate's degree in Information Technology or related field

4+ years of experience supporting and troubleshooting Windows 10/11 and Microsoft software solution technologies, in addition to, hardware (i.e. desktop, laptop, printer, conferencing equipment, mobile devices)

5+ years of customer service experience, preferably in a related industry or office environment

3+ years experience supporting server environments

Ability to physically install and relocate equipment, including but not limited to unboxing, moving with a cart or dolly, plugging in to network and power in small or hard to reach spaces; must be able to lift 40 pounds, climb stairs, balance, stoop, kneel, crouch, or crawl with or without the use of reasonable accommodations

Preferred

Bachelor's degree in Information Technology or related field

Experience supporting Windows, Mac, and/or Linux operating systems in enterprise environments

Certifications in A+, Network+, MCP, or equivalent professional certification; CompTIA certifications strongly preferred

Experience with a help desk ticketing system

Experience with virtualization technologies (VMware), storage area networks (SAN), and server administration across physical and virtual platforms

Benefits

Medical, Dental and Vision - Coverage for employees, dependents, and domestic partners

Employee Assistance Program (EAP) - Confidential support for personal and work-related challenges

401(k) Plan - Includes a company matching program and profit-sharing contributions

Discretionary Bonus Program – Recognizing employee contributions

Flexible Spending Accounts (FSA) - Pre-tax savings for dependent care, transportation, and eligible medical expenses

Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.

Holidays - A minimum of 10 observed holidays per year

Family Building Benefits including Adoption and fertility assistance

Paid Parental Leave - Up to 12 weeks of paid leave for employees who meet eligibility criteria

Life Insurance & AD&D - 100% of premiums covered by Milliman

Short-Term and Long-Term Disability – Fully paid by Milliman