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Kahler Automation · 2 months ago

Mechatronics Support Specialist

Fairmont, MN

Full-time

Onsite

New Grad, Entry Level

$26/hr - $36/hr

0+ years exp

Kahler Automation Corporation is seeking a Technical Support Specialist to assist customers primarily over the phone with diagnosing and resolving hardware-related issues. The role involves providing technical assistance, training users, and modifying customer equipment while promoting a service-oriented approach.

Industrial AutomationManufacturing

Responsibilities

Provides phone support for Kahler customers primarily related to Kahler produced hardware. Instructs users in use of equipment, software, and manuals

Provides support via the phone to Kahler employees during startup projects

Installs or assists service personnel in installation of hardware and peripheral components such as electrical panels and other control devices

Understands the unique application environment for each customer and how Kahler Automation equipment can solve problems

Loads and tests PLC software and other control device software

Follows established processes, procedures, or protocols when resolving customer issues

Develop and create operator manuals and test procedures

Configures devices and systems and observes system functions to verify correct system operation

Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems over the phone

Recommends or performs minor remedial actions to correct operational problems

Documents action in customer’s record. Document component serial number for meters, scales, etc. for historical and warranty information

Uses good communication and decision making to assist customers in diagnosing and resolving issues associated with Kahler equipment

Work with customers for returning parts to be repaired and forward parts to vendors if necessary

Respond to warranty repairs as necessary

Recommend inventory for repair stock

Perform quality assurance testing on select panels prior to shipping

Recommend new, modify or enhancement features, to product development by using customer feedback

Completes and files work reports at the end of each day. Reports will reflect time worked and all supplies and materials used

Qualification

Technical SupportPLC SoftwareHardware InstallationMicrosoft ExcelMicrosoft WordDependabilityCommunication SkillsTeamworkProblem SolvingAdaptability

Required

Associate degree (A. A.) or equivalent from two-year college or technical school in computers or electronics; or six months to one-year related experience and/or training; or equivalent combination of education and experience

Knowledge of Microsoft Word, word processing software and Microsoft Excel spreadsheet software

Must run system or equipment specific software

Must use logical decision-making process to understand and diagnose customer issues over the phone

Ability to define problems, collect data, establish facts, and draw valid conclusions

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume

Ability to apply concepts of basic algebra and geometry

Must communicate effectively with clients who may be under considerable stress

Must listen effectively to understand customer's issues and effectively communicate solutions in manner customers can understand and implement

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

Ability to write reports, business correspondence, and procedure manuals

Valid Driver's License

The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus