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Altorfer Cat · 2 months ago

Field Service Technician, Rental-Lift Truck

Cedar Rapids, IA

Full-time

Onsite

Entry Level

2+ years exp

Altorfer Cat is a family-owned company established in 1957, specializing in lift trucks and construction equipment. They are seeking a Field Service Technician to perform maintenance, diagnosis, and repairs on customer-owned or rental lift trucks and other construction equipment in the field, ensuring exceptional service and customer satisfaction.

ConstructionMachinery ManufacturingManufacturing

Responsibilities

Perform maintenance, diagnosis, and repairs in the field, on customer owned or Altorfer rental lift trucks/forklifts, Caterpillar, and other allied type construction equipment

Provide exceptional service to our customers by performing maintenance, diagnosis, and repairs on allied type construction and lift truck equipment

Assist in the decision if equipment needs to be transported into the shop to complete repairs

Establish and maintain service-oriented working relationship with customers

Plan and execute the repair of various pieces of rental equipment

Provide excellent customer service to all customers

Complete service reports and all other paperwork before and after repairs are made

May perform other related duties as requested and/or assigned

Keep current with industry standards

Qualification

MaintenanceRepairTroubleshooting skillsTechnical training programComputer literacyCat software knowledgeCustomer service skillsProfessional communicationTeam orientedOrganizational skills

Required

Successful completion of a formal technical training program preferred or a minimum of 2 years of previous related work experience required

Previous experience working on electric, diesel engines, hydraulic systems, fuel systems, drivetrain, brake systems, etc. and possess troubleshooting skills

Computer literate and proficient with programs such as Microsoft Word, Excel, Access and Outlook required

Ability to write professional business communication when sending emails, letters, notes, and documenting is required

Must be a self-starter, well organized and able to work in a fast-paced environment

Ability to follow all safety rules and wear proper safety equipment

Excellent customer service skills are needed

Must be able to safely lift 75 lbs, bend, twist, and climb

Must possess a valid driver's license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years