Arkatechture · 2 months ago
HelpDesk Administrator
United States
Full-time
Remote
Entry, Mid Level
$50K/yr - $65K/yr
2+ years expArkatechture is a nationally recognized data and technology company that partners with organizations across the fintech, AI, and financial services spaces. The Support Desk Administrator will manage and support the operational health, security, and reliability of Arkalytics environments, ensuring system performance and user provisioning while maintaining security controls.
AnalyticsBankingConsultingInformation TechnologySaaSSoftware
Responsibilities
Troubleshoot and resolve issues which may require admin privileges and knowledge
Basic operational administration (setting up of permissions, folders, RBAC, policies etc) of all assigned Arkalytics systems (internal and client facing)
Contribute to best practices that can be followed by the Support Services team
Manage and contribute to Admin documentation for the Support Services team
User provisioning (offboarding, onboarding, role changes) following Arkalytics policies
Part of Information security team responsible for Arkalytics platform security
Ensure security controls are in place at all times
Performance tuning of systems
Additional responsibilities as assigned
Qualification
Required
2+ years of experience in a similar individual contributor role
Bachelor's degree in a related field or comparable work experience is acceptable for this position
Strong experience working with Unix/Linux operating systems and administration of such systems
Experience with Tableau, PowerBI or another BI Tool is a must
Experience with cloud computing preferably AWS is preferred
Experience working on a service desk in a customer facing support role
Experience with systems such as Snowflake, Jenkins, OpenVPN, Bitbucket, and Auth0
Preferred
Tableau Server or PowerBI level Certification or a different tier is preferred
Knowledge of Git, Jira, Confluence, Slack in an agile environment
Experience working on a service delivery team
Experience working with financial institutions such as Credit unions, Banks
Benefits
A flexible remote work policy with optional access to our Portland, Maine office
A 4-day workweek after 3 years of service
Generous paid time off, including 11 holidays
Medical, disability, life insurance, and optional dental/vision
401(k) retirement plan with company match
Training & certification reimbursement
Milestone recognition programs, annual PTO increases, and more
Company
Arkatechture
Arkatechture delivers SaaS BI solutions that integrate all data sources and provide a suite of executive dashboards and advanced analytics.
51-200 employees
H1B Sponsorship
Arkatechture has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$2.5M2025-04-14Series Unknown
2022-02-18Series Unknown· $2.5M
Leadership Team
Jamie Jackson
CEO
Recent News
Coverager - Insurance news and insights
2025-04-14
Company data provided by crunchbase