SWISS KRONO USA · 5 days ago
IT Service Desk
Klamath Falls, OR
Full-time
Onsite
Entry, Mid Level
2+ years expSWISS KRONO USA is committed to becoming a global leader in circular materials for living spaces, and they are seeking an IT Service Desk professional to ensure the efficient operation of their computer systems and user devices. The role involves providing technical support, managing IT infrastructure, and collaborating with global IT teams to maintain security and operational standards.
Building Materials
Responsibilities
Provide technical support for end users via phone, email, and in person, resolving issues related to systems, applications, and hardware
Install, diagnose, repair, maintain, and upgrade technology assets including desktops, laptops, mobile devices, printers, VOIP phones, and conference room technologies
Manage and monitor IT infrastructure including computers, laptops, terminals, network equipment, and production support systems
Troubleshoot connectivity issues across WAN and LAN environments
Support systems connected to HMI and PLC environments
Implement, configure, and maintain software related to IT device management
Administer user accounts, including registration, deletion, permission changes, and vendor access
Maintain technical documentation and report efforts and results using the JIRA ticket system
Dispatch tickets to appropriate support levels and ensure timely resolution
Collaborate with the global IT Service Desk and participate in Group IT projects
Support the Group Information Security Officer in data safety and privacy initiatives
Assist in enterprise software patching and upgrades
Perform additional duties as assigned by supervisor
On-site attendance is essential to effectively perform the listed duties
Qualification
Required
Strong communication and interpersonal skills; able to interact effectively with users and external technical support
Excellent analytical and troubleshooting skills with a creative approach to problem-solving
Ability to prioritize tasks using a ticket management system
Proficient in Microsoft 365 and Windows 10/11
Understanding of DHCP, DNS, TCP/IP, and Active Directory
Experience troubleshooting enterprise-level multifunction printers
Ability to work independently and manage complex task packages from design to implementation
Ability to mentor junior-level employees and lead smaller projects
Associate degree in computer technologies or equivalent experience/certifications
2–5 years of professional IT experience, preferably in a multi-location environment
Experience supporting and troubleshooting Microsoft Windows operating systems (MS-10982)
Familiarity with diagnostic and monitoring tools (e.g., PowerShell, Event Viewer)
Experience supporting office and factory IT equipment (PCs, notebooks, printers, terminals, mobile phones, barcode scanners)
Understanding information security requirements
On-site attendance is essential to effectively perform the listed duties
Individuals must be willing to wear the required Personal Protective Equipment (PPE) at all times
Preferred
Familiarity with Windows Server OS
Knowledge of SATO and industrial printers
Basic knowledge of VOIP systems (Mitel preferred)
Cisco Certified Network Associate (CCNA) certification preferred
Experience with ITIL-based ticketing systems
Company
SWISS KRONO USA
SWISS KRONO is a global supplier of wood-based materials, offering various interior design, flooring, and building material products.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Steve Carroll
Chief Operating Officer
Stephanie Fralick
Executive Assistant To Chief Executive Officer
Company data provided by crunchbase