Associate IT Client Services Technician jobs in United States
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Edison State Community College · 2 months ago

Associate IT Client Services Technician

positionPiqua, OH
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$46K/yr - $46K/yr

Edison State Community College invites qualified candidates to apply for the full-time position of Associate IT Client Services Technician. In this role, you will be responsible for reviewing helpdesk tickets, triaging issues, and providing customer service, while also supporting various IT-related projects and maintaining inventories.

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H1B Sponsor Likelynote

Responsibilities

Review helpdesk issues, triage them, communicate with end users and close tickets within deadlines
Provide exceptional customer service for telephone/walk-in users at the IT Helpdesk
Support AV setup requests for different rooms
Set up hardware/software in labs, classrooms, and offices
Support IT needs for special events in college
Work on ad hoc projects as assigned
Document processes and standard operating procedures as needed
Identify documentation gaps and create a plan for documenting the same
Maintain software inventory - database of all software, software keys, purchase orders, usage justification and renewal dates
Maintain hardware inventory - ensure all hardware allocated to end users has a corresponding entry in the Inventory system
Upgrade skills - Regularly read and review appropriate literature, attend workshops, seminars, and training sessions as prescribed, and participate in college sponsored professional development activities
Provide evening and weekend coverage as needed
Serve on committees as assigned
Provide coverage for special events held on Campus

Qualification

IT HelpdeskCustomer serviceComputer hardware knowledgeNetwork troubleshootingSoftware compatibilityAd hoc project supportDocumentation skillsTeam collaboration

Required

Ability to demonstrate quality customer service skills
Ability to work professionally and collegially with a diverse group of college constituents
Knowledge of computer hardware standards and functionality
Knowledge of computer software and its compatibility with operating systems, networks, and other software, as well as the hardware requirements of each application
Knowledge of network and PC troubleshooting techniques
Associate's degree or equivalent experience in IT/related field

Preferred

IT Certification preferred
Some IT background

Benefits

Health & Life Insurance
Retirement Benefits
Vision
Supplementary Life Insurance
403(b) Tax Deferred Annuities
Vacation
Sick Leave
Holiday Pay
Tuition Waiver
Tuition Reimbursement
Health Club Contribution

Company

Edison State Community College

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Edison State Community College is a school in Piqua.
dateFounded in 1973
location
Piqua, Ohio, USA
people-size201-500 employees
web-link
http://www.edisonohio.edu/

H1B Sponsorship

Edison State Community College has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)

Funding

Current Stage
Growth Stage
Total Funding
$0.38M
Key Investors
Ohio Department of Higher EducationOhio Department of Education
2025-04-01Grant· $0.18M
2022-04-08Grant· $0.2M

Leadership Team

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James Lehmkuhl, CPA
Chief Financial Officer / Vice President of Finance & Institutional Effectiveness
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Chad Beanblossom
Vice President of College Operations - COO
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Recent News

Dayton Business Journal
Dayton college secures Ohio partnership grant
2022-04-08
Company data provided by crunchbase