Apply on Employer Site

Wescom Financial · 9 hours ago

Product Manager (Anaheim, CA)

Anaheim, CA

Full-time

Hybrid

Mid Level

$114K/yr - $176K/yr

Wescom Financial is a company focused on member engagement and delivering signature experiences. They are seeking a Product Manager responsible for coordinating the development of software products and service offers, collaborating with various stakeholders to ensure the products meet market needs and client expectations.

Financial Services

Growth Opportunities

Responsibilities

Responsible for the coordination and oversight in the development of WRG software products and service offers from concept through deployment

Coordinates the process of defining, documenting, and prioritizing ongoing projects within the department

Collaborates with a variety of internal and external stakeholders, including WRG Clients, Programming, Implementations, Computer Operations, Sales, Marketing, Client Services, and Support, to scope out the overall components of WRG’s products and services to the outside market

Develops and maintains a continually up-to-date Product/Offer Definition for current and future products & services, with clearly-defined, agreed-upon data pertaining to product features, feature descriptions, integrations, service scope, release versions and dates, product pricing, and competitive positioning

Acts as a liaison between multiple departments including Programming, Computer Operations, WRG Sales, WRG Implementations, Wescom Credit Union, and other resources (i.e. user groups) to gather, document, analyze, organize, and prioritize market needs, and new application integrations

Schedules and facilitates regular periodic roadmap review meetings

Prepares and/or reviews and approves all Product briefs (which provide the content for material prepared by other departments such as Sales)

Prepares and communicates new product releases and their release notes

Solicits routine, continual input from a defined base of WRG clients to ensure that WRG understands the needs of existing clients and prospective future clients

Stays abreast of general market and industry trends, ensuring that WRG’s product roadmap and enhancements are optimally aligned between general market needs and those of existing clients

Uses market feedback to move the product forward, through a combination of in-house or third-party deliverables (assessing relevant “build versus buy” decisions)

Coordinates with relevant team members to develop and manage Product Training curriculum, including scope of training classes available, dates of availability, venue, and related costs as applicable

Coordinates with Application Development to define each new project or phase of development

Works with a business analyst to review the scope of work and obtain approval from software development team and stakeholders on the metrics of the project

Qualification

Software developmentCredit union knowledgeProject managementMicrosoft ApplicationsBusiness writingPlanningCommunication skillsTime managementCollaborationDetail oriented

Required

High School Diploma Or Equivalent Experience

Bachelor's degree or equivalent work experience

Strong communication, time management, collaboration, planning, and business and technical writing skills

In-depth knowledge of credit union service delivery channels

Must be detail oriented, organized, able to work well in a fast-paced, unstructured environment, and have a proven ability to create and foster continuous improvement

Must have professional conduct and appearance

Advanced experience with Microsoft Applications – including Word, Excel, Project, Outlook, PowerPoint, and Visio

Ability to research, analyze, and document findings related to new products, processes, and services, including the ability to extrapolate Member acceptance, impact on other departments, and financial implications

Must possess the ability to work independently and as part of a larger team

Communication skills including written, oral, and presentation skills

Must be able to perform complex analysis and produce professional documentation with recommendations

A strong bias for action is essential

Proficient in Microsoft applications (Word, Excel, Outlook)

Must be proficient in technology applications including the Credit Union's operating system and specialized software required for performance of position

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals

Ability to compute rates, draw and interpret graphs, and accurately extrapolate probable outcomes from sampled data