New Jersey State Office of Innovation ยท 2 months ago
Bilingual (Spanish/English) Content Design Lead
United States
Full-time
Remote
Mid, Senior Level
$106K/yr - $106K/yr
5+ years expThe New Jersey State Office of Innovation is looking for a diverse and experienced Bilingual Content Design Lead to support their Resident Experience Initiative. The role focuses on improving access to government services for Spanish-speaking residents by driving the production and strategy of plain-language content in both Spanish and English.
Government Administration
No H1B
Responsibilities
Deliver accessible, plain-language information about resident services to New Jerseyans
Guide product teams in creating high-quality content in both English and Spanish, setting the standard for developing multilingual user interfaces
Write and edit content in English and native Spanish about resident services, application processes, and requirements, ensuring accessibility and engagement across multiple channels and platforms
Develop and maintain plain-language guidelines and other content guides, in Spanish and English, for product teams to ensure a consistent product experience and intuitive informational text
Maintain and enhance processes, including large-scale content creation and strategy, while developing workflows that integrate technical tools, such as Translation Management Systems (TMS), to scale language access efforts
Leverage SEO, social, analytics, and user testing to inform the content development
Contribute to creating equitable experiences, where language and cultural considerations are vital factors in the product making process
Partner with designers and other product team members to advise them as they plan, recruit for, and execute user research in Spanish and English throughout a project, including translation during interviews or onsite shadowing
Support and collaborate with state agency partners to identify their ideal content/language access processes, including writing, teaching best practices, and developing workflow and strategy trainings
Qualification
Required
Bilingual (Spanish/English)
At least 5 years of content design experience
Deliver accessible, plain-language information about resident services to New Jerseyans
Guide product teams in creating high-quality content in both English and Spanish
Write and edit content in English and native Spanish about resident services, application processes, and requirements
Develop and maintain plain-language guidelines and other content guides, in Spanish and English
Maintain and enhance processes, including large-scale content creation and strategy
Leverage SEO, social, analytics, and user testing to inform the content development
Contribute to creating equitable experiences, where language and cultural considerations are vital factors
Partner with designers and other product team members to advise them as they plan, recruit for, and execute user research in Spanish and English
Support and collaborate with state agency partners to identify their ideal content/language access processes
Preferred
5+ years of relevant experience, along with a commitment to public service and impact
Experience in translating and managing Spanish content with careful consideration of diverse cultures and dialects
Demonstrated success in simplifying complex plain language in English and Spanish for user-friendly content and UX writing
Demonstrated familiarity with trauma-informed research practices and principles of accessibility and equity
Successful experience with leading and mentoring teams on content development and language access activities
Familiarity with content and translation management systems for developing and sustaining content
Experience in using modern, iterative, user-centered, continuous delivery methodologies
Experience collaborating closely with stakeholders across government to gather input and ensure content accuracy
Proven ability to conduct user interviews and surveys, as well as leverage data and analytics to inform content and cultural nuances in translations
Experience with optimizing content for search indexing for both public web search and internal site search
Interest in exploring generative AI
Writing samples demonstrating UX writing, informational or marketing materials, with proficiency in both Spanish and English
Benefits
Medical
Dental
Vision
Paid leave
Competitive retirement plan options
Other optional fringe benefits
Company
New Jersey State Office of Innovation
We're creating a more innovative state for the people of New Jersey.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase