Phoenix Suns · 3 months ago
PT Ra Ra Room Host, Guest Services
Phoenix, AZ
Part-time
Onsite
New Grad, Entry Level
0+ years expPhoenix Suns is dedicated to creating memorable experiences for guests at the Mortgage Matchup Center. The Guest Services Host plays a vital role in event-day operations, ensuring that every guest receives excellent service and a welcoming atmosphere.
BasketballFranchiseSportsSports Leagues and Teams
Responsibilities
Deliver upon the organization’s Mission and Values by creating strong personal interactions resulting in positive first impressions and long-lasting, positive memories
Work closely with the Premium Client Service team to ensure clients receive superior service and complete fulfillment of every contract detail
Be personal and proactive while assisting guests, team members, and visitors with the highest level of guest service and hospitality
Consistently provide an elevated and personalized venue experience using good judgment and common sense without compromising safety and security
Build strong relationships and maintain a visible presence and constant communication with the Premium Ticket Holder/Suite/Club guests throughout the event to assist guests, respond to guest requests or escalated issues
Verify credentials, scan tickets and escort guests to their suites, clubs and/or seats in premium seating areas and educate guests on premium offerings
Coordinate information that requires a comprehensive knowledge of the venue, menus, company policies, practices, and operations to ensure an excellent event day experience
Inspect assigned work area prior to and during event, recognize potential hazards and notify supervisor and/or security of all facility issues and housekeeping needs
Enforce security and safety policies and observe appropriate precautions with guests including response and assistance in medical and emergency situations
Operate radio equipment & handheld devices to communicate with areas of the venue
Additional duties may be assigned by a supervisor based on event
Maintains regular and reliable attendance
Qualification
Required
Must be at least 18 years old
HS Diploma or GED required
Minimum of six months experience as a Mortgage Matchup Center Guest Services Representative or equivalent front-line team member at a venue of similar activity required
Retain an extensive knowledge of the organization and venue (or other facility as needed), event and Premium Club/Suites operations, seating sections, key venue personnel identity, policies, and emergency activity procedures
Ability to project a friendly, approachable, and professional attitude and present a neat, well-groomed appearance at all times
Ability to communicate with professionally and effectively and listen to diverse populations including guests, staff, and venue visitors
Ability to read and scan tickets and credentials and ensure authenticity
Must have a basic knowledge of technology, including operating and troubleshooting radios, tablets, and handheld ticketing devices
Ability to utilize service recovery methods confidently and independently
Ability to react appropriately in emergency and high stress situations, maintain order and ensure adherence to all safety and security policies
Must be able to work weekends, nights and holidays when required
Ability to work the entire event including pre- and post-event activities as needed
Must be able to work indoors and outdoors in a variety of weather, visibility, and volume conditions
Ability to work independently and cooperatively in a team environment
Walking, bending and ability to occasionally lift, carry and put away parcels weighing up to thirty pounds
Ability to stand for prolonged periods of time and may include walking long distances and climbing stairs
Ability to take on any role within the Guest Services Team and switch roles as necessary depending on event requirements
Ability to Read, Write & Speak in English
Preferred
Some college preferred
Two years' experience in a premium guest service role, hotel concierge or suite host at a venue of similar activity preferred
Bilingual is a plus
Company
Phoenix Suns
Phoenix Suns is a professional basketball team that competes in the national basketball association.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Dyal Capital Partners
2022-12-21Acquired
2021-07-06Private Equity
Leadership Team
Dan Costello
Executive Vice President & Chief Revenue Officer
Ben Sacks
Assistant to Chief Executive Officer
Recent News
HousingWire.com
2025-11-26
Sports Business Journal
2025-11-25
Company data provided by crunchbase