FSSI - Financial Statement Services Inc. · 4 months ago
Customer Success Specialist
Lincoln, Rhode Island, United States
Full-time
Onsite
New Grad, Entry LevelFSSI is a leading document outsourcing company servicing Fortune 500 companies across the U.S. They are currently looking for a Customer Success Specialist to manage day-to-day tasks for assigned clients in a fast-paced technical environment. The role involves acting as a primary contact for clients, overseeing project management, and providing technical expertise to enhance client satisfaction.
Direct MarketingDocument ManagementEmail MarketingInformation TechnologyPrinting
Responsibilities
Act as the primary point of contact between your clients and internal teams, including IT, Software Development, Operations, Marketing, Accounting and Purchasing. Provide professional care and handling of designated accounts
Oversee client implementations, manage daily tasks for accounts, and monitor production workflows
Assist clients in understanding print, mail, and online presentment specifications, work with internal teams to troubleshoot technical issues, and create technical documentation to client specification
Ensure accurate client billing and generate client reports
Collaborate with teams to enhance efficiency and deliver top-tier service
Qualification
Required
Passion for serving clients
Aptitude for learning new technical concepts
Strong project coordination skills
Ability to act as the primary point of contact between clients and internal teams
Experience in overseeing client implementations
Ability to manage daily tasks for accounts
Experience in monitoring production workflows
Ability to assist clients in understanding print, mail, and online presentment specifications
Experience in troubleshooting technical issues
Ability to create technical documentation to client specification
Experience in ensuring accurate client billing
Ability to generate client reports
Experience in collaborating with teams to enhance efficiency
Company
FSSI - Financial Statement Services Inc.
FSSI is a full-service outsourcing company focused on the design, production and delivery of time-critical customer communications and transactional documents.
Founded in 1980
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Karen Elsbury
Chief Financial Officer
Jon Dietz
Founder
Company data provided by crunchbase