Gainsight · 1 day ago
Senior Technical Project Manager
United States
Full-time
Remote
Senior Level
$100K/yr - $137K/yr
5+ years expGainsight is an AI-powered retention engine behind the world’s most customer-centric companies. The Senior Technical Project Manager will be responsible for the successful planning and execution of technical projects for customers, serving as the project leader and technical liaison to ensure key initiatives are delivered.
AnalyticsInformation TechnologySaaSSoftware
Responsibilities
Develop detailed project plans that define clear objectives, timelines, milestones, and resources for migration and community initiatives
Establish and enforce project guardrails to manage scope, resources, and timelines effectively
Identify, create, and manage workstreams, ensuring all aspects of the project are coordinated and aligned with overall goals
Facilitate communication across teams to maintain alignment and momentum
Establish an operating cadence with regular project updates, status meetings, and stakeholder communications to ensure transparency and accountability
Analyze existing processes, document them comprehensively, and recommend optimizations to enhance efficiency and visibility
Ensure documentation is user-friendly and accessible for both internal teams and end-users
Collaborate with cross-functional teams, including IT, Design, Strategy, and Marketing, to ensure cohesive execution and delivery
Serve as the primary point of contact for stakeholders, addressing concerns and facilitating solutions
Identify potential risks and issues early, developing strategies for mitigation and resolution to ensure project success
Qualification
Required
Bachelors Degree in Project Management, Business Administration, or a related field and/or 8 years of related experience
5+ years of experience managing enterprise-grade customer engagements in Professional Services, Management Consulting, or Customer Success
Proven record of managing multiple concurrent IT/software projects with contract values exceeding $100K, and influencing engagements up to $1M+
Exceptional stakeholder-management and relationship-building skills within complex, multi-geographical customer environments
Demonstrated success executing expansions and integrations within large accounts aligning delivery to evolving client needs
Strong communication, presentation, and consultative skills for technical, business, and executive audiences
Proficiency with CRM, PSA, project management, and collaboration tools (e.g., Salesforce, Kantata, Smartsheet, Slack, G Suite)
Ability to thrive in a dynamic, fast-paced environment with a passion for continuous learning and excellence
Preferred
Project Management certification (PMP, PRINCE2, or equivalent)
Benefits
Comprehensive benefits package including fully covered medical premiums (employee-only)
Flexible PTO
401(k) plan
Dental and vision coverage
Remote work options
$10,000 lifetime fertility stipend
Access to coworking spaces around the globe
Dedicated Recharge Holidays - one long weekend each quarter to relax and reset
Company
Gainsight
Gainsight is a technology company that offers a range of software for optimizing the customer experience and improving product analytics.
1001-5000 employees
H1B Sponsorship
Gainsight has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (1)
2022 (2)
2021 (5)
2020 (8)
Funding
Current Stage
Late StageTotal Funding
$156.25MKey Investors
Lightspeed Venture PartnersInsight PartnersBessemer Venture Partners
2020-11-30Acquired
2017-05-09Series E· $52M
2015-11-12Series D· $50M
Leadership Team
Nick Mehta
Board of Directors and Special Advisor to the CEO
Mickey Alon
CTO and Founder of Gainsight PX
Recent News
Morningstar.com
2025-11-03
Company data provided by crunchbase