Apple · 2 months ago
Service Delivery Manager - Apple Information Security
Seattle, Washington, United States
Full-time
Onsite
Senior Level
$198K/yr - $297K/yrApple is a leading technology company known for its innovative products and services. They are seeking a strategic and results-oriented leader in Service Delivery to drive and advance their security service portfolio, ensuring consistent delivery excellence and customer satisfaction. The role involves influencing transformational change and optimizing security service offerings to align with business objectives.
AppsArtificial Intelligence (AI)BroadcastingDigital EntertainmentFoundational AIMedia and EntertainmentMobile DevicesOperating SystemsTVWearables
Responsibilities
Service Catalog Management: Develop and maintain a comprehensive service catalog that clearly defines and describes all available services, ensuring alignment with business objectives, customer and security needs
Service Standards Design: Establish and implement service standards that ensure consistent quality and performance across all service offerings
Maturity Assessments & Roadmaps: Conduct maturity assessments to evaluate current service capabilities and develop strategic roadmaps for continuous improvement
Performance Metrics Establishment: Work across teams to monitor key performance indicators (KPIs) to assess service effectiveness, efficiency, and customer satisfaction
Feedback Loops Implementation: Create and manage feedback mechanisms to gather insights from customers, programs, and solutions, using this data to inform service enhancements
Continuous Service Improvement: Lead initiatives aimed at refining service delivery processes, incorporating best practices, and fostering a culture of continuous improvement
Qualification
Required
Demonstrated ability to manage, lead, and inspire teams while driving transformational organizational change
Expertise with service delivery management; overseeing the end-to-end delivery of managed services
Experience leading teams in a matrixed environment including working with security engineering, engineering managers, software developers, and other cross-functional teams
Strong problem solving skills; with the ability to lead through ambiguity to deliver incremental value to our customers
Exceptional communication and presentation skills
Preferred
Experience in leading an MSP (managed service provider) or MSSP (managed security service provider) organization
Expert knowledge of service management frameworks (e.g. ITIL) and security best practices
CISSP and related security certifications is a plus
Benefits
Comprehensive medical and dental coverage
Retirement benefits
A range of discounted products and free services
Reimbursement for certain educational expenses — including tuition
Discretionary bonuses or commission payments
Relocation
Company
Apple
Apple is a technology company that designs, manufactures, and markets consumer electronics, personal computers, and software.
Founded in 1976
10001+ employees
H1B Sponsorship
Apple has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6998)
2024 (3766)
2023 (3939)
2022 (4822)
2021 (4060)
2020 (3656)
Funding
Current Stage
Public CompanyTotal Funding
$5.67BKey Investors
Berkshire HathawayMicrosoftSequoia Capital
2025-05-05Post Ipo Debt· $4.5B
2025-01-16Post Ipo Debt· $0.31M
2021-04-30Post Ipo Equity
Leadership Team
Tim Cook
CEO
Craig Federighi
SVP, Software Engineering
Recent News
Venrock
2025-12-01
2025-09-25
Mac Daily News
2025-09-25
Company data provided by crunchbase