BNY · 1 day ago
Vice President, Application Support Engineer
Pittsburgh, PA
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expBNY is a leading global financial services company that influences nearly 20% of the world’s investible assets. They are seeking a Vice President, Application Support Engineer to join their Depositary Receipts Platform Engineering team, where the role involves diagnosing technical issues, collaborating with various teams, and ensuring system stability.
Financial Services
Responsibilities
Excellent analytical and problem-solving skills to effectively diagnose and resolve technical issues in a production environment
Conduct thorough root cause analysis for recurring issues, proposing and implementing permanent solutions to prevent future occurrences
Work closely with development teams, infrastructure teams, and other stakeholders to resolve complex issues and implement fixes
Monitor application and database performance, identify potential bottlenecks, and perform routine maintenance tasks to ensure system stability
Create and maintain documentation for troubleshooting procedures, knowledge articles, and incident reports
Strong written and verbal communication skills to effectively collaborate with various teams and stakeholders
Meticulous attention to detail in analyzing logs, code, and database performance metrics
Ability to work in a fast-paced environment and adapt to changing priorities and technologies
Prior experience in a production support role, preferably with exposure to Java-based applications and SQL Server databases
Identify opportunities for automation of repetitive tasks and implement scripts or tools to improve efficiency
Improve and protect the software and systems behind the organization's technology services, including management of scalability, availability, latency, performance, security, and capacity, delivering software faster, better, and cheaper
Enable great customer experience and product innovation by continuous improvement of operational support and performing end-to-end identification and resolution of customer friction points
Understand the organization's technical ecosystem to recognize systemic interrelationships and perform gap identification
Demonstrate fluency in emerging DevOps-centric automation tools and technologies for CI/CD, configuration management, and scale systems sustainably through automation and system evolution
Qualification
Required
Bachelor's degree in computer science or a related discipline, or equivalent work experience required
8-10 years of related experience required
Excellent analytical and problem-solving skills to effectively diagnose and resolve technical issues in a production environment
Conduct thorough root cause analysis for recurring issues, proposing and implementing permanent solutions to prevent future occurrences
Work closely with development teams, infrastructure teams, and other stakeholders to resolve complex issues and implement fixes
Monitor application and database performance, identify potential bottlenecks, and perform routine maintenance tasks to ensure system stability
Create and maintain documentation for troubleshooting procedures, knowledge articles, and incident reports
Strong written and verbal communication skills to effectively collaborate with various teams and stakeholders
Meticulous attention to detail in analyzing logs, code, and database performance metrics
Ability to work in a fast-paced environment and adapt to changing priorities and technologies
Prior experience in a production support role, preferably with exposure to Java-based applications and SQL Server databases
Identify opportunities for automation of repetitive tasks and implement scripts or tools to improve efficiency
Improve and protect the software and systems behind the organization's technology services, including management of scalability, availability, latency, performance, security, and capacity
Enable great customer experience and product innovation by continuous improvement of operational support and performing end-to-end identification and resolution of customer friction points
Understand the organization's technical ecosystem to recognize systemic interrelationships and perform gap identification
Demonstrate fluency in emerging DevOps-centric automation tools and technologies for CI/CD, configuration management, and scale systems sustainably through automation and system evolution
Previous success in technical engineering with coding experience beyond simple scripts
Experience with Java, Angular, Kafka, and SQL
Proficiency in Agile Methodologies, DevOps, Site Reliability Engineering, and software development
Familiarity with tools and technologies such as Amazon S3, AWS, Ansible, Docker, Linux, Microsoft Azure, Python, Splunk, App Dynamics, and AI
Perform in-depth analysis of SQL Server databases, including query performance tuning, identifying deadlocks, analyzing execution plans, and debugging stored procedures and functions
Ability to read, understand, and interpret Java code, including object-oriented programming concepts, exception handling, and basic debugging
Familiarity with and able to understand job scheduling and able to read and comprehend configurations
Familiarity with other related technologies such as Unix/Linux, scripting (e.g., shell scripting), application servers (e.g., Tomcat)
Familiarity with these monitoring tools and able to identify, track errors and work with the engineer team to come up with solutions
Engaged with AI technology, willing to be a self-starter in configuring AI Agents and familiar with in-depth prompts in Co-Pilot
Preferred
Advanced degree preferred
Experience in the securities or financial services industry is a plus
Benefits
Highly competitive compensation
Benefits
Wellbeing programs
Generous paid leaves
Paid volunteer time
Company
BNY
We help make money work for the world — managing it, moving it and keeping it safe.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Brian A. Ruane
CEO Government Securities Services & Global Client Management
Chris Kearns
CEO, Depositary Receipts
Recent News
PR Newswire
2024-11-01
Company data provided by crunchbase