Pacific Life · 15 hours ago
Investments Operational Program Manager - Commercial Loan Servicing
Newport Beach, CA
Full-time
Onsite
Senior Level
$101K/yr - $123K/yr
5+ years expPacific Life is a company committed to delivering support to its policyholders and fostering a collaborative work environment. They are seeking an Operational Program Manager to oversee a team providing support to the Real Estate Portfolio Management team and other operational programs within Pacific Life Investments. The role involves managing operations support, training, monitoring reporting, and developing processes for new and existing programs.
FinanceFinancial ServicesInsurance
Responsibilities
Manage the Operations Support Analysts responsible for spreading financial statements for our Pacific Life commercial real estate portfolio
Training and Collaboration – Deliver comprehensive training, foster collaboration, and maintain clear communication with the Pacific Life Real Estate Portfolio Management team to enhance overall team performance
Monitor all necessary management reporting prior to established deadlines
Assist and participate in department-related projects (e.g. onboarding new third-party investments and onboarding official documents across all PLI asset classes)
Support key PLI operational programs including research, analysis and reporting
Partner with the Sr PLI Operational Program Analyst role to monitor portfolio trends to ensure meeting pledging benchmarks
Work with external program partners to continue to qualify and grow pledging population to support PL liquidity and investment needs
Develop processes and plans to implement solutions for new and existing programs for PLI
Work independently to explore new functionality within Real Estate’s mortgage loan servicing system and make recommendations for use by internal teams. Once recommendation is made, work with internal teams to implement new functionality
Qualification
Required
Bachelor's degree in accounting, real estate or similar required
5+ years of related experience, including some leadership experience
Adept analytical, critical thinking, and problem-solving capabilities
Excellent communication and interpersonal skills
Working knowledge of Microsoft Office suite of products
Preferred
Ability to work independently
Working knowledge of commercial mortgage loan servicing
Benefits
Medical, Dental, Vision, and a Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off
Paid Parental Leave as well as an Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation.
Company
Pacific Life
Pacific Life Insurance is an insurance company that provides life insurance products, annuities, and mutual funds.
1001-5000 employees
H1B Sponsorship
Pacific Life has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (9)
2023 (16)
2022 (19)
2021 (14)
2020 (17)
Funding
Current Stage
Late StageTotal Funding
$1.44B2025-09-03Debt Financing· $750M
2025-06-18Debt Financing· $688.57M
Leadership Team
Howard Hirakawa
Senior Vice President and Fund Advisor Operations
Joe Krum
Senior Vice President & Managing Director, Global Institutional Investment Group
Recent News
Private Capital Journal
2025-12-05
2025-11-22
Company data provided by crunchbase