Kahana Feld · 2 months ago
Workplace Experience Assistant
Walnut Creek,CA,US
Full-time
Onsite
New Grad, Entry Level
$25/hr - $35/hrKahana Feld is a firm located in Walnut Creek, seeking a Workplace Experience Assistant to create a welcoming environment for clients and guests. The role involves providing exceptional customer service, managing the reception area, and supporting various operational tasks to enhance client experiences.
Law EnforcementLegalProfessional ServicesService Industry
Responsibilities
Greet and welcome clients and guests in a timely, courteous, warm, and professional manner in-person and via email and phone
Deliver prompt, courteous, and knowledgeable support to ensure a positive customer experience at every touchpoint
Collaborate with team members to deliver consistent and high-quality service across all touchpoints
Maintain the reception area, lobby and office; refresh amenities and foster a welcoming and crafted experience for employees, clients, and guests
Plan, coordinate, and execute on-site events, bringing to life the operational vision for each event and shaping exceptional guest experiences
Oversee employee hoteling, meeting conference room scheduling, visitor offices, and coordinate technology and catering requests when needed
Provide essential support to lawyers, legal teams and the firm, all while maintaining a warm and positive attitude and possessing a high level of organization and attention to detail
Resolve issues efficiently and effectively, aiming for first-contact resolution whenever possible
Manage scanning and uploading of documents, checks, and various other paperwork; to the designated software as needed
Sign for and accept all packages, mail, and documents via courier
Create, modify, and improve organizational processes and procedures
Monitor and order office amenities to keep the space well-stocked to create a concierge style environment
Provide support to other departments in various capacities as needed
Manage miscellaneous projects and tasks assigned
Qualification
Required
College degree preferred, especially in business, office administration or hospitality-related fields
Relevant office support experience, particularly in corporate, customer service or hospitality environments; prior front-desk, concierge or receptionist experience preferred
Proficiency in Microsoft Office (Word, Excel, Outlook) and general computer literacy
Strong attention to detail, accuracy in record-keeping, and ability to manage mail, inventory, office supplies, and office upkeep tasks proactively
Skilled at prioritizing multiple tasks, managing time effectively, and adapting to changing needs in a fast-paced environment
Company
Kahana Feld
Kahana Feld is a law firm that focuses on business litigation, insurance, employment, and construction defect litigations.
Founded in 2017
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Rina Hunter
COO
Brian Maxwell
Chief People Officer
Recent News
2025-11-25
Company data provided by crunchbase