Vital Records Control (VRC) · 2 months ago
Account Resolution Specialist
Memphis,TN,US
Full-time
Onsite
Entry Level
$19/hr - $19/hr
2+ years expVital Records Control (VRC) is seeking an Account Resolution Specialist to enhance cash collections processes. The role involves managing accounts receivable for a large customer base and collaborating with various departments to resolve billing issues and improve overall financial performance.
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Responsibilities
Monitor assigned portfolio of clients
Become familiar with client billing guidelines in their respective portfolios
Apply appropriate procedures to troubleshoot non-payment, including skip tracing, dunning letters, collection calls and e-mails
Conduct regular reviews of your portfolio to ensure that paged receivables are being properly addressed and uncollected accounts are escalated appropriately
Interfaces with field, sales management and Customer Service on resolving customer billing disputes, collection assistance
Attend monthly meetings with AVP’s and DOO’s regarding aging performance and problem accounts
Review policies and procedures and suggest improvements where appropriate
Build and maintain strong relationships within and across departments and with internal and external customers
Assist in the creation of productivity standards
Research and resolves customer problems and complaints on billing, cash application and account issues
Qualification
Required
Strong working knowledge of current collections methodologies and/or strong customer service background
Familiarity with interaction between accounting systems, operating systems, and invoicing
Knowledge of practices, behaviors, applicable laws, rules, and regulations governing proper business conduct
Experience modelling business processes
Strong analytical and problem-solving skills
Excellent communication, interpersonal and presentation skills
Highly energetic self-starter with a focus on obtaining results
Ability to multi-task, work under tight deadlines, and quickly adjust to changing priorities
Demonstrated ability to work collaboratively across teams and independently to meet deadlines and produce deliverables
Technical skills beyond job specific technology include Microsoft Office Suite, Excel, PowerPoint, Outlook, etc
A college degree or a minimum of 2 years of related professional experience
Company
Vital Records Control (VRC)
VRC Companies, LLC. dba Vital Records Control (VRC) is a national digital document management solutions leader.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-04-26Acquired
Leadership Team
Danny Palo
Chief Executive Officer
Kelly Luttrell
Chief Financial Officer
Recent News
Arkansas Business — Business News, Real Estate, Law, Construction
2025-11-04
Company data provided by crunchbase