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Cleerly · 14 hours ago

Sr. Client Success Manager

Los Angeles, CA

Full-time

Hybrid

Senior Level

$172K/yr - $190K/yr

7+ years exp

Cleerly is a healthcare company revolutionizing heart disease diagnosis and treatment. They are seeking a Senior Client Success Manager to manage client relationships, ensure successful onboarding, and promote client satisfaction and growth.

AppsArtificial Intelligence (AI)Health CareMedicalWellness

Responsibilities

Serve as the primary point of contact for clients within the assigned territory

Build strong, trusting relationships with clinical and administrative leaders at hospitals, imaging centers, and cardiology practices

Conduct regular business reviews, utilization assessments, and check-ins to ensure client satisfaction and retention

Meet key performance indicators (KPIs) for the Client Success team, including Net Promoter Score (NPS), client retention (volume, logo), and referenceability. Use data-driven insights to continuously improve client success initiatives and enhance client satisfaction

Partner with Client Services and Implementation teams to ensure seamless onboarding and launch of Cleerly solutions

Drive initial and ongoing adoption through best practices, education, and alignment with client goals

Track key client metrics (utilization, turnaround times, NPS, etc.) and proactively identify and resolve risks to success

Leverage internal data to provide strategic insights to clients and recommend workflow enhancements

Collaborate with Sales and Partnerships to identify opportunities for renewals, upsells, and expansion

Champion the voice of the customer internally, contributing feedback to product and service teams

Act as the bridge between clients and internal teams (Sales, Product, Clinical, Marketing) to ensure alignment and excellence in service

Support pilots and product rollouts specific to your territory’s client base

Qualification

Client Success ManagementHealthcare ExperienceData-Driven MindsetCRM PlatformsCommunication SkillsSpanish SpeakingOrganizational SkillsProblem-Solving Skills