CSL · 1 month ago
Sr. Order Management Analyst
Summit, NJ
Full-time
Onsite
Mid, Senior Level
$80K/yr - $95K/yr
3+ years expCSL Seqirus is a leading provider of influenza vaccines dedicated to improving public health. The Senior Order Management Analyst plays a critical role in supporting Customer Operations by overseeing customer orders and analyzing demand to ensure optimal fulfillment strategies, thereby enhancing customer satisfaction and operational efficiency.
BiotechnologyHealth CareHealth DiagnosticsMedical
Responsibilities
Manage end-to-end order fulfillment processes, including demand prioritization, allocation execution, and collaboration with Distribution to ensure timely delivery and alignment with ship plans and inventory strategies
Analyze customer account performance and demand trends, ensuring compliance with contractual and regulatory requirements, and provide actionable insights to improve service and reporting tools
Utilize systems such as SAP and EDI, demonstrating deep understanding of administrative workflows and proactively identifying gaps and recommending process improvements
Collaborate across functions (Customer Service, Demand Planning, Distribution, Sales, IT, Finance) to align priorities, resolve issues, and enhance the customer experience
Lead or support cross-functional projects and system initiatives, acting as a subject matter expert and driving change aligned with strategic goals
Apply independent judgment and innovative thinking to solve complex problems, improve operational efficiency, and support policy evolution
Conduct forecast and inventory reviews, including point-of-sale trending and shipment forecasting, to support accurate demand planning and customer satisfaction
Maintain and improve departmental documentation, including procedures and training materials, and provide backup support for Customer Account Analysts
Support customer credit clearance in partnership with Finance and ensure smooth order-to-cash operations
Write and execute test cases and scripts, performing regression testing for administrative systems and supporting IT production efforts
Champion continuous improvement efforts, identifying opportunities to boost performance, reduce cost, and elevate the overall customer experience
Model collaborative behavior, fostering cross-functional engagement and contributing to a culture of innovation and excellence
Qualification
Required
Bachelor's degree or equivalent combination of education and experience
3 - 5 years' experience in order management, order to cash processes and analytics or related field
Microsoft Office and strong Excel skills required
Preferred
SAP, Model N, inventory management practices, and experience in the pharmaceutical, biotech or healthcare industry preferred
Company
CSL
CSL develops innovative biotherapies and influenza vaccines that save lives, and help people with life-threatening medical conditions.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$111M2013-12-20Acquired
2004-02-06Post Ipo Equity· $111M
1994-06-03IPO
Leadership Team
Jeffrey Ball
Chief Sustainability Officer
Joy Linton
Strategic Advisor
Recent News
Pharma Letter
2026-01-03
2025-10-29
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