Apply on Employer Site

Marriott International · 2 months ago

FLEX Director, Business Transformation Office - Program Management

7750 Wisconsin Avenue, Bethesda, MD, 20814, US

Full-time

Hybrid

Director/Executive

6+ years exp

Marriott International is a leading hospitality company, and they are seeking a Director for their Business Transformation Office focusing on Strategy and Program Management. This role is responsible for driving the planning and execution of the Digital and Technology Transformation initiatives while collaborating with various cross-functional teams to ensure project objectives are met on time and within budget.

Customer ServiceHospitalityHotelTravel

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Support the Senior Director, Business Transformation Office – Strategy & Program Management to manage key connection points and interdependencies between across D+TT workstreams including Commerce, Hotel Operations, Loyalty, Communication and Change Management, Finance and Technical Architecture

Collaborate with cross-functional working teams comprised of senior discipline experts from Commerce, Digital, Enterprise Products (IT), Hotel Operations, Loyalty, Distribution, Customer Engagement Centers, Customer Experience, Finance, and other departments within Consumer Operations to:

Plan and implement identified initiatives with minimal oversight

Partner with cross discipline teams and leaders to meet project objectives and goals on time and on budget

Support transformational projects working across functions and disciplines to meet objectives

Guide on-going financial and business analysis support to leadership to support strategic decision making using the appropriate approaches, systems, and resources

Deliver presentations related to strategic roadmap development, project execution and management to senior management and other key stakeholders (e.g., owners, associates, customers)

Actively engage internal partners (e.g., Change Management and Communications, Human Resources, Training) to prepare content for communication materials as needed for deployment of initiatives

Create standard templates to optimize effectiveness of program, including decks, webinars, RAID logs, tasks lists, status reports, and escalation flows

Build effective relationships with all internal and external stakeholders

Ensure decision-making that balances the needs of the various stakeholder groups and promotes the long-term viability of the business

Leads initiatives on behalf of the Consumer Operations executives and their teams to drive change across the organization. Acts as a project leader and day-to-day project decision maker with the following responsibilities:

Accountable for delivering the results of the project

Provide content guidance to the project

Participate in review cycles at key milestones & provide go/no-go decision

Actively participate in strategy sessions

Contribute to strategy development

Ensure appropriate sponsorship and resourcing

Establish key milestones and approval roles

Ensure timely delivery against milestones

Identify emerging business opportunities and risks to determine strategic implications, provide feedback to key stakeholders and take a leadership role in the decision-making process

Coordinate contributions into central program deliverables, e.g. Integrated Project Plans, Risk Management and Contingency Plans, etc

Coordinate and partner with third party vendors to ensure milestones are met, deliverables are of high quality, and program remains on budget

Design and facilitate program-specific and cross-discipline forums and processes to engage senior leaders and gain buy-in on critical business decisions

Stakeholder management and coordination to ensure relevant perspectives are incorporated into other D+TT workstreams’ decision making

Track and manage resource and budget requests for the D+TT program workstreams

Provide inputs and support to execute against D+TT Change Strategy, Communications and Training Plans

Develop actionable recommendations and responses to program needs to optimize performance and drive growth and profitability

Qualification

Business analyticsConsulting experienceProject managementHospitality experienceChange managementStrategic planningCustomer experienceCommunicationProblem solvingTeam collaboration

Required

4-year degree or equivalent from an accredited university in Business Administration, Hospitality Management, Technology or related major or equivalent experience is required

Six or more years of work experience in hotel, consulting, or business analytics, demonstrating progressive career growth and a pattern of exceptional performance

Proven track record consulting to business leaders and designing, developing, and implementing high impact solutions in large, complex organizations, using a variety of delivery methodologies

Demonstrated experience in working with and influencing cross-functional work teams in a matrix organization

Preferred

Project management experience supporting large-scale consumer facing strategy projects

Prior experience working with Loyalty, Customer Research, and/or Customer Experience programs

Hospitality/Lodging industry experience a plus

MBA and/or prior consulting experience preferred

Company

Marriott International

Glassdoor4.0

Marriott International, Inc.

Founded in 1927

Milwaukee, Wisconsin, USA

10001+ employees

https://www.marriott.com/hotels/travel/mkeak-hotel-metro-autograph-collection/

H1B Sponsorship

Marriott International has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (101)

2024 (84)

2023 (97)

2022 (77)

2021 (37)

2020 (58)