Apply on Employer Site

Lines for Life · 2 months ago

Internship Field Supervisor

Portland, OR, US

Internship

Onsite

Intern, Mid, Senior Level

2+ years exp

Lines for Life is a non-profit dedicated to preventing substance abuse and suicide and promoting mental wellness. The Internship Field Supervisor collaborates with the Workforce Development team to design and run a structured internship experience for students, providing supervision, conducting quality assurance, and supporting training and onboarding processes.

Health CareNon Profit

Responsibilities

Demonstrate the culture of Lines for Life by modeling behavior that supports the organization’s goals and philosophies

Complete mandatory training and workshops to continue learning the latest policies & protocols, to stay up to date on crisis intervention tools & techniques, and to meet various internship program requirements

Participate in intern and volunteer recruitment activities

Provide weekly clinical supervision to interns (including but not limited to community-based crisis intervention interns & employment-based interns, at both the graduate and bachelor levels)

Complete internship documentation, including field supervisor applications, agency affiliation agreements, and student evaluations

Support internship onboarding, including candidate screening via applications, interviews, reference checks, and paperwork

Liaise across departments for mezzo & macro level internship project opportunities to meet internship requirements

Conduct regular call monitoring for quality assurance and training with supervisees, and support call monitoring of other members of the Workforce Development Program as needed (e.g. volunteers, interns, AmeriCorps)

Support training for supervisees and other members of the Workforce Development program as needed (e.g. volunteers, interns, AmeriCorp)

This position will complete crisis lines training and be required to take crisis calls as part of that process

Contribute to and update operational procedures for internship processes

Act as a backup Workforce Development Supervisor, in-office, to members of the Workforce Development team as needed, including: 1. Provide on-the-job training and coaching during and after live crisis contacts to ensure crisis lines volunteers, interns, and staff follow protocols and apply best practices for crisis intervention; 2. Provide sound clinical judgment to crisis responders during challenging cases; 3. Ensure crisis responders submit call reports in an accurate and timely manner with the relevant clinical information 4. Establish rapport with Crisis Lines volunteers and interns, and collaborate with the volunteer program team on providing ongoing mentoring and development for crisis lines volunteers and interns 5. Submit documentation to the program manager for QA when volunteers and interns deviate from established policies and procedures, and collaboratively determine and enforce appropriate corrective action when necessary; 6. Triage calls and collaborate with coworkers and volunteers to minimize callers’ wait time and ensure that the lines remain available for callers in escalated crisis; 7. Assist with developing rescue plans and contacting emergency services when necessary; 8. Manage operations in the room, including but not limited to: scheduling breaks, adjusting phone settings as needed and updating staffing spreadsheets, as well as track & report program KPI’s; 9. Maintain a welcoming office environment by stocking and organizing snacks, tracking equipment, and tidying as needed; and 10. Perform other duties, such as administrative and organizational tasks as needed

Qualification

MSW Graduate DegreeCrisis intervention techniquesClient facing experienceOn the job coachingSocial Work Code of EthicsCultural responsivenessProficient with Microsoft OfficeCommunication skillsActive listening skills