Caesars Entertainment · 2 months ago
Caesars Rewards Customer Service Specialist - Corporate (Las Vegas)
Las Vegas, NV
Full-time
Onsite
New Grad, Entry LevelCaesars Entertainment is the largest casino-entertainment company in the U.S. and is seeking a Customer Service Specialist for their Caesars Rewards Department. The role involves providing high-quality customer service, handling inquiries related to the Caesars Rewards program, and ensuring a positive experience for guests.
Food and Beverage
Responsibilities
Handling phone calls that can pertain to any CET property as well as the Caesars Rewards program
Communicating information related to the Caesars Rewards Program such as offers, Reward Credits (redemption/earnings), Tier benefits, Partners, Visa, and much more
Documenting and solving Tier-level customer inquiries in a professional and timely manner
Responding to large quantities of guest emails for the Western Region including Caesars Rewards within defined due dates
Performing problem resolution including service recovery via customer interaction (e.g. letters, phone calls, email)
Completing all tasks assigned by the Total Service Central Supervisor and Manager
Qualification
Required
Full knowledge and understanding of the Caesars Rewards Program
LMS, CMS, Micros, Enterprise Bank, and Oracle based tool experience
Must have excellent grammar, spelling and writing skills
Positive, solutions-oriented, extremely helpful, ability to remain calm in difficult situations
Ability to multitask in a fast paced environment being extremely organized
Problem solving, preferably in a hospitality-focused or customer service environment
Flawless professional attendance and work ethic
Adhere to regulatory, departmental and company policies & procedures
Using discretionary decision making and independent judgment in determining resolution through comp rooms, meals, or other methods when applicable
Tracking and communicating various forms of customer feedback to understand overall breakdowns and hidden dissatisfiers
Acting as a role model (upbeat and positive) and presenting oneself as an asset to Caesars Entertainment, and encourage others to do the same
Company
Caesars Entertainment
Caesars Entertainment, Inc. is the largest casino-entertainment Company in the U.S.
Founded in 1999
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Martin Logan
Chief Product and Technology Officer (CPO CTO)
Kenneth Fuchs
COO and Head of Sports
Recent News
ReviewJournal
2025-10-06
2025-10-03
2025-10-03
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