Popeyes Louisiana Kitchen · 15 hours ago
Sr. Analyst, Operations Partner, Popeyes Louisiana Kitchen, US&C
Nashville, TN
Full-time
Onsite
Mid, Senior Level
3+ years expPopeyes Louisiana Kitchen is part of Restaurant Brands International Inc., a leading global quick service restaurant company. The Operations Partner is responsible for driving operational excellence and guest satisfaction across assigned restaurants by coaching restaurant leaders, conducting assessments, and implementing action plans to improve performance.
CateringFood and BeverageRestaurantsRetail
Responsibilities
Conduct structured operational assessments across for assigned restaurants
Coach restaurant general managers (RGM) and leadership teams on critical drivers of guest satisfaction: speed of service, order accuracy, food quality, hospitality, cleanliness, and safety
Observe service routines and deliver immediate, constructive feedback
Track execution against bottom-performer routines and other operational frameworks, ensuring compliance with brand standards
Use guest satisfaction surveys, operations scores, and guest complaint data to identify underperforming restaurants
Partner with restaurant leaders to implement action plans that directly improve guest outcomes
Conduct follow-ups to verify progress and reinforce accountability
Share success stories and practical playbooks across restaurants to scale what works
Deliver in-restaurant coaching and training for Managers and District Managers
Support the rollout of new operations initiatives, technology, or training programs
Reinforce Popeyes Academy learning with live, practical application in the restaurant
Build capability in RGMs and shift leaders to sustain improvements beyond your visit
Partner with FBP to align restaurant-level operations coaching with broader franchise business plans
Provide monthly updates to FBP on progress within assigned restaurants, highlighting commitments, follow-ups, and results
Escalate persistent performance issues, ensuring support from Ops Services leadership
Document findings, monitor corrective action, and track guest experience KPIs
Join restaurant visits with FBPs, share operational insights, and align coaching plans with business priorities
Prepare visit reports, update tracking systems, and maintain communication with Field & Ops Services leadership
Participate in FBP-led business reviews when operations improvement is the top priority, presenting operational insights and progress updates
Conduct deep-dive operations reviews with underperforming restaurants, escalating chronic issues as needed
Support systemwide initiatives (NRO support, Elevate rollouts, seed training for brand initiatives)
Qualification
Required
Bachelor's degree in Business, Hospitality, or a related field required
3+ years of restaurant operations leadership experience in QSR
Proven track record of improving operational execution and guest satisfaction
Experience in training, coaching, or leading restaurant managers/teams
Strong coaching and training ability, with practical “in-the-moment” feedback skills
Excellent knowledge of QSR operating routines, guest service fundamentals, and food safety
Ability to analyze guest and operational data, then translate into clear action plans
Highly organized, disciplined, and comfortable managing a large portfolio
Strong communication and collaboration skills
Benefits
Comprehensive global paid parental leave program that supports employees as they expand their families
Free telemedicine and mental wellness support
Company
Popeyes Louisiana Kitchen
Developer, operator and franchisor of quick-service restaurants.
10001+ employees
H1B Sponsorship
Popeyes Louisiana Kitchen has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (4)
2023 (6)
2021 (3)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknown2017-02-21Acquired
2014-01-21IPO
Leadership Team
S
Sherry Barnes
CEO
Recent News
2025-11-19
2025-11-04
Company data provided by crunchbase