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Encore Luxury Living · 2 months ago

Waitstaff (Day Shift)

Armonk, NY 10504, USA

Full-time

Onsite

New Grad, Entry Level

$17.50/hr - $17.50/hr

Encore Luxury Living is a hospitality-focused company seeking a Waitstaff for their day shift. The role involves providing excellent customer service to residents and guests, assisting with meal service, and maintaining cleanliness in the dining area.

Assisted LivingReal EstateRental Property

Responsibilities

Check floor plan for assigned station and side work

Greet all residents and guests. Assist residents to table and help them fold walkers as needed

Distribute/collect menus. Take meal orders, monitor residents’ dietary needs and make menu suggestions accordingly

Assist in the plating and proper portion controls of some or all of the following: appetizer, salads, soup, beverages and desserts for residents and guests

Before serving, check the meal to ensure that it is appetizing in appearance and aroma and will present well

Serve meals and beverages to residents, ensuring accuracy and promptness

Monitor resident’s eating habits and report anything unusual to the Director of Wellness

Check back to tables after the meal is served to see that meal is acceptable and that residents have everything needed for a satisfying dining experience

Watch for residents' cues and non-verbal communication to anticipate their needs and provide prompt service

Respond promptly to special requests and dietary preferences, accommodating residents' individual needs. Respond to resident questions about the food, if possible, if not, report the question to the Chef on duty

Set and clear tables. Ensure cleanliness and organization in the dining area. Check table settings for cleanliness, especially inspecting glass and silverware and remove and/or replace as necessary

Pick up all dirty dishes as the resident finishes each course

Bus tables at end of meal. Carry soiled dishes, utensils, etc., to wash area; scrape dishes and place in the dish drop off area

Re-sets tables in station completely, including wiping down vases, salt and pepper shakers, change tablecloths, wipe chairs and chair legs

Assure that condiments and supplies for the next meal are readily available

Provide excellent customer service to residents, their families, and guests, creating a friendly and comfortable environment

Develop positive relationships with residents, addressing them by name and engaging in conversation to enhance their dining experience

Familiarize yourself with the daily menu, including options for special diets and dietary restrictions prior to approaching wait stations

Assist residents in making informed choices by providing detailed descriptions of the menu items and making recommendations based on their preferences

Work closely and cooperatively with kitchen staff, ensuring accurate communication of orders and any specific dietary requirements

Collaborate with other team members to maintain a smooth flow of service and address any issues or concerns promptly

Assist other employees in the performance of their assignments when you are available, seeking out opportunities to help

Recognize the need for variations in staffing and volunteer to fill open shifts

Follow established hygiene and safety protocols, maintaining cleanliness and organization in the dining area

Adhere to food handling guidelines and ensure proper sanitation of dishes, utensils, and service areas

Follow proper storage practices, including time and date labeling, quality assurance, categorizing storage areas and stock rotation

Detect and identify any unpleasant odors in the dining area, such as spoiled food or unsanitary conditions, and promptly address them

Clean and sanitize the following: commercial coffee maker, iced tea machine, juice and /or soda dispenser, ice cream freezer, soft serve yogurt, reach-in refrigerators and freezers, bussing carts, conveyor and/or popup toaster, stainless steel, storage and production surfaces

Vacuum floors and mats, sweep floor in service area, remove trash as required

Complete special assigned cleaning jobs based on periodic schedules

Foster a sense of community by engaging with residents, listening to their feedback, and addressing any concerns or special requests

Promote social interaction during mealtimes to enhance the residents' overall experience

Support the organization and execution of special events and celebrations within the community

Assist in setting up and decorating dining areas for these occasions, ensuring a festive and welcoming atmosphere

Wear proper and clean company uniform

Performs other duties and/or assists in other departments as assigned by Supervisor, Executive Director or Manager on duty

Qualification

Customer serviceDietary knowledgeFood handlingTeam collaborationCommunication skills

Required

Check floor plan for assigned station and side work

Greet all residents and guests. Assist residents to table and help them fold walkers as needed

Distribute/collect menus. Take meal orders, monitor residents' dietary needs and make menu suggestions accordingly

Assist in the plating and proper portion controls of some or all of the following: appetizer, salads, soup, beverages and desserts for residents and guests

Before serving, check the meal to ensure that it is appetizing in appearance and aroma and will present well

Serve meals and beverages to residents, ensuring accuracy and promptness

Monitor resident's eating habits and report anything unusual to the Director of Wellness