NASA Federal Credit Union · 2 months ago
Assistant Branch Manager - Washington, DC
Washington, DC
Full-time
Onsite
Mid, Senior Level
$58K/yr - $71K/yr
1+ years expNASA Federal Credit Union is seeking an Assistant Branch Manager to share responsibility for the operation of the branch and assume overall responsibility in the Branch Manager’s absence. The role involves ensuring a quality member experience, training staff, and supporting various operational and corporate projects.
Credit CardsFinancial ServicesNon Profit
Responsibilities
Remains cognizant of, and adheres to, Credit Union policies, procedures and regulations pertaining to the Bank Secrecy Act
Supports the analysis of sales, overtime, secret shop, cash management and other reports to continually improve the growth, efficiency, productivity, and profitability of the branch
Supports the development of new business to expand the membership of the Credit Union and utilization of the branch. This includes contact with employees of approved FOM companies, community, and civic organizations
Trains employees on product knowledge and provides sales coaching to assist in achieving established branch and corporate goals. Implements and trains employees on standard operating policy/procedures and regulatory compliance to ensure Credit Union-wide conformance
Has the authority to make exceptions to policy and procedures with respect to application of check holds, waiving and refunding service fees, and other matters related to member deposit and withdrawal transactions
Assists the Branch Manager with the preparation of employee performance documentation and recommends disciplinary action to the Branch Manager
Audits the branch to ensure conformity with Credit Union policy, procedures, safety and security issues, regulatory compliance, and physical appearance standards
Communicates to management recommendations for improving procedures and processes
Ensures Core Value expectations are met, and that the member experience is courteous, attentive, and efficient
Participate in Individual Dialogs to ensure each employee has a means to discuss both positive and negative issues affecting their work
May conduct monthly Department Dialogs with branch personnel to explain procedural changes or practices to ensure consistent information is provided to the membership
Monitors branch traffic flow and adjusts to ensure efficient service is provided to members
Supports the Branch Manager in the preparation and tracking of branch budget
May provide support to other Member Services/Operations Departments as directed or needed via email inquiries, phone support and incoming chats. Has knowledge and understanding of the Touchpoint multi-media platform
May perform Membership Officer activities, lending quality control and branch audits to ensure control processes are working effectively. This includes review of new account exceptions, business accounts, and specialty accounts
Participates on Corporate project teams:
Analyzes, designs, develops, evolves, and supports programs/products, service delivery processes/systems associated with an assigned project
May assist with coordinating implementation of project plans, testing and preparing test scripts, product/program procedures, policies, and other documents
Takes direction from the VP of Retail Services and senior management when working with other managers, departments, vendors, and project team(s) as applicable
Recognizes and identifies process limitations and communicate recommendations for improvement to Project Lead and/or VP of Retail Services
Updates the VP of Retail Services on project progress, changes, or initiatives taking place
Leads and/or participates on special department projects as needed:
Assists with upgrades, patches, consolidations, integrations
Responsible for evaluating enhancements, releases, or new product offerings and makes appropriate recommendations to senior management
Maintains a log of all significant outstanding software/hardware defects reported with processes/projects/vendors
Qualification
Required
Must have current or previous Assistant Branch Management experience in a bank or credit union
Associate degree is preferred with one to two years related experience
Assistant Branch Managers that are promoted from within will typically begin at the Assistant Branch Manager I level
Assistant Branch Manager levels II and III require: additional experience, such as directing larger staffs, higher traffic volumes, more complex branch service operations, or handling operational support duties, etc
Benefits
Comprehensive healthcare
401(k)
Paid leave
Health Insurance (Choice of two nationwide PPO plans)
High Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible)
Low Deductible Plan: Generous employer contribution toward premium. (FSA compatible)
Dental Insurance: Generous employer contribution toward premium
Vision Insurance: Generous employer contribution toward premium
Long-term Disability Insurance
Flexible Spending Medical Account (FSA)
Flexible Spending Dependent Care Account
Health Savings Account (HSA)
Voluntary Supplemental Life Insurance
Voluntary Dependent Life Insurance
Voluntary Short-term Disability Insurance
Voluntary Long-term Care Insurance
401(k) with employer match up to 6% and immediate 100% vesting
Gain Sharing Bonus (eligibility rules apply)
Life Insurance/AD&D
Vacation Leave (excluding Outside Loan Officers)
Sick and Safe Leave
11 Paid Holidays
Education Assistance
Employee Referral Bonus
Credit Union Membership Eligible
Employee Assistance Program
Identity Theft Protection (Additional fee to add family members)
Pet Health Insurance
Employee Discount Program
Company
NASA Federal Credit Union
NASA Federal Credit Union deals with mortgages and equity, personal loans, credit cards, savings, financial planning and business services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
David Elliott
VP/CIO
Theresa Mann
Vice President/Chief Risk Officer
Recent News
2025-01-15
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