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Argosy Casino Hotel & Spa Riverside · 2 months ago

GRAM AND DUN HOST KC

Riverside, MO

Full-time

Onsite

New Grad, Entry Level

$13.75/hr - $13.75/hr

0+ years exp

Argosy Casino Hotel & Spa Riverside is an exciting entertainment venue looking for a Gram and Dun Host. This role is responsible for greeting and seating guests, taking reservations, and ensuring smooth customer flow in the dining area.

Food and BeverageHotelRestaurants

Responsibilities

Provide stellar customer service

Greet and welcome guests, assign seating, and escort guests to their table

Follow company procedures for seating guests including understanding and following station charts and maintaining customer flow

Inform guests of menu items, specials offered, and marketing promotion information as requested

Complete sales to customers including taking money in payment of sales, counting appropriate change, appropriate handling of cash payments, properly processing comps, and appropriate accounting for cash, credit, and comp receipts as needed

Assist servers and bussers in maintaining dining areas including taking orders, delivery and bussing as necessary for the efficient operation of business

Respond to telephone inquiries including making reservations and taking messages as needed

Respond to 'to go' orders including packaging orders, collection of payment, and delivery to guests

Ability to navigate the company reservation system

Menu knowledge

Attend all departmental and company training programs or meetings as directed

Compile information, complete and submit reports as needed

Adhere to all company policies and procedures

Adhere to all gaming laws and regulations

Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter

Meet department uniform, appearance and grooming requirements

Any reasonably requested job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel

Qualification

Customer serviceReservation systemMenu knowledgeMathematical skillsCommunication skills

Required

High school diploma or general education degree (GED); or a minimum of one to three months of related experience and/or training; or equivalent combination of education and experience

Ability to prepare, read and comprehend documents

Ability to write reports and correspondence

Ability to speak and communicate effectively with individuals and before groups of people

Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs including but not limited to counting money

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Ability to deal with problems involving several concrete variables in standardized situations

Must be able to qualify for any and all licenses or permits required by local, state or federal law

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms

The employee frequently is required to talk or hear

The employee is frequently required to stoop, kneel, crouch, or crawl

The employee must frequently lift and/or move 25 pounds

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

The noise level in the work environment is sometimes very loud