Blue Sky Hospitality Solutions · 2 months ago
Director of Sales-Hilton Garden Inn Mt Laurel, NJ
Mount Laurel, NJ
Full-time
Onsite
Director/Executive
6+ years expBlue Sky Hospitality Solutions is a company focused on hotel management and operations, and they are seeking a Director of Sales & Marketing. This role is responsible for driving revenue through effective sales strategies, managing relationships with clients, and overseeing the sales team's performance to meet budget and revenue goals.
HospitalityHotelService Industry
Responsibilities
Responsible for total room, banquet, catering, and overall hotel revenue, yield strategies, implementation and accountable to market performance and meeting budget, forecast, and optimal business mix targets
Strategies to include, pricing, status, and direct sales
The development and solicitation of business from all markets to ensure the necessary advance bookings needed for a successful and profitable operation for the hotel
Foster a work environment where all team members have an opportunity to realize their full potential; Shows genuine concern for the individual employee
Treats employees with tact, cooperation, helpfulness and empathy; Consistently works to improve the performance of subordinates and to prepare them for future growth
Hold the sales and catering team accountable for booking and solicitation goals
All team members must complete the required brand training as per brand requirements
In any hotel, communication is key
Team members must own any issues and have a solid plan in place for following up on guest requests as well as in house requests
Must communicate both verbally and in writing to provide clear direction to staff
Sales and catering agreements need to be accurate and price guidelines adhered to according to MAR rates, etc
Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded
Responsible for soliciting new group sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in rooms, food, beverage, and room rental
All team members must be aware of the local area, their market and competition
All sales and catering managers should have solicitation and booking goals and be aware of what they are
Document managers who are not consistently achieving goals
Schedule and coordinate the preparation and presentation of the annual operating budget
Coordinate all aspects of the capital expenditures budget according to guidelines
Keep management informed of sales and catering outlooks, need periods, etc
Accurate booking pace put in place
Business that is booked are profitable and analysis completed to ensure the business makes sense
Review market trends in order to attain growth in RevPAR
Ensure you and the teams are certified in all applicable state and required safety certifications (CPR, etc)
Ensure everyone is trained on Emergency procedures, where to find the emergency manual, where to find various shut off valves, fire panel, etc
Prepare, implement and compile data for the strategic sales plan, monthly reports, annual goals, sales budget, forecasts and other reports as directed/required
Attend weekly revenue management call and participate
Ensure pre-payment / all payment is received per policy
Social events in advance, tax exempt certificates received, proper credit applications filled out and approved in advance if applicable
Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts
Able to observe and detect signs of emergency situations
Able to remain calm and alert, during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates
Direct the solicitation efforts of the sales staff through effective oral and written communication while overseeing rate, date and space commitments for group room sales within the hotel
Ensure training programs are conducted regularly and company/brand standards of performance are met
Give guidance and counsel staff toward improvement
Compile and/or direct the preparation of reports pertaining to the operation of the Sales Department to include, but not limited to the annual and monthly forecast, lead management system, group booking pace report, star reports and sales meeting minutes
Coordinate ongoing research of the travel industry to detect market trends and related information for development of new marketing strategies
Make reasonable recommendations to improve potential from various markets
Develop and conduct persuasive verbal sales presentations to prospective clients
Analytical approach to problems with regard for detail and accuracy
Act as Manager on Duty per schedule as needed
Able to make sound business decisions and take action quickly based on previous experience and good judgment
Knowledge of hotel operations, including marketing plans, preparation of business plans, budget, forecasting, service and long-range planning
Command of the English language both written and verbal
Implement company and franchise programs
Interview, hire, train, develop, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members
Ensure timely completion of performance appraisals
Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction
Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality
Comply with attendance rules and be available to work on a regular basis
Perform any other job related duties as assigned
Qualification
Required
At least 6 years of progressive hotel sales experience; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and at least 4 years of hotel sales experience
Supervisory experience required
Must have a valid driver's license in the applicable states
All team members must complete the required brand training as per brand requirements
Must communicate both verbally and in writing to provide clear direction to staff
Responsible for soliciting new group sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in rooms, food, beverage, and room rental
Schedule and coordinate the preparation and presentation of the annual operating budget
Keep management informed of sales and catering outlooks, need periods, etc
Ensure you and the teams are certified in all applicable state and required safety certifications (CPR, etc)
Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts
Able to observe and detect signs of emergency situations
Direct the solicitation efforts of the sales staff through effective oral and written communication while overseeing rate, date and space commitments for group room sales within the hotel
Ensure training programs are conducted regularly and company/brand standards of performance are met
Compile and/or direct the preparation of reports pertaining to the operation of the Sales Department
Coordinate ongoing research of the travel industry to detect market trends and related information for development of new marketing strategies
Develop and conduct persuasive verbal sales presentations to prospective clients
Analytical approach to problems with regard for detail and accuracy
Act as Manager on Duty per schedule as needed
Able to make sound business decisions and take action quickly based on previous experience and good judgment
Knowledge of hotel operations, including marketing plans, preparation of business plans, budget, forecasting, service and long-range planning
Command of the English language both written and verbal
Implement company and franchise programs
Interview, hire, train, develop, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members
Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction
Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality
Comply with attendance rules and be available to work on a regular basis
Must have a valid driver's license in the applicable states
Perform any other job related duties as assigned
Some lifting may be required. This position may require 25%+ or more of time on their feet and travel to potential customer offices
Company
Blue Sky Hospitality Solutions
Opportunities, Experiences, Results.
Founded in 2017Uniondale, New York, USA
1001-5000 employees
Funding
Current Stage
Late StageRecent News
Indian Express
2025-07-19
Company data provided by crunchbase