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Fujitsu · 2 days ago

Service Delivery Manager

Texas City, TX

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Fujitsu is seeking a Service Delivery Manager to lead various projects and engage service lines across the organization. The role involves driving digital transformation for customers, managing financials, and ensuring successful service delivery while building strong client relationships.

Cloud ComputingCloud InfrastructureCyber SecurityEnterprise SoftwareInformation and Communications Technology (ICT)Information TechnologyIT InfrastructureSoftware

H1B Sponsor Likely

Responsibilities

Deep understanding of the service line financials (revenue, cost, margin), including underlying components that drive margin growth/decline

Proactively steer the direction of the financials to achieve targets

Complete accountability and responsibility for the understanding, documenting, and reporting on the cost base of the services

Accurately forecast business results based on leading/trailing indicators

Proactively assess Customer’s needs and recognize the need for a new (or revised) offering, working collaboratively with our sales teams to secure future work

Articulate Fujitsu’s value propositions and represent Fujitsu at Steering Committee meetings and client engagements

Build, and/or maintain, the right delivery capabilities though skill development, talent acquisition, or external partners

Engages with our sales teams and clients to enlist interest in our offerings/capabilities

Work with other DTS leaders, Finance and Sales organizations to ensure that services and associated standards are well defined, documented and maintained, and can be both architected and delivered in a consistent, well understood way

Provide leadership toward the achievement of vision, strategy, and objectives

Assess, grow, and change talent as necessary to achieve business objectives

Ensure workforce planning is aligned to current and future direction

Coach and lead teams to help them deliver the prescribed service to the client, fulfilling client’s business requirements. Maintains technical oversight of the service through its service life to ensure continued integrity, alignment to client need and continuous service improvement

Understands the skills/capabilities needed to deliver the service line offerings

Proactively manages the skill mix needed to grow the business, while balancing the need to achieve service line financial objectives

Ability to look ahead so we can proactively manage skill development in advance of Customer’s needs

Build trusted client relationships and ensures that we proactively communicate status and innovation through service delivery

Balances the needs of the client with the need to deliver on our business commitments

Fully accountable and responsible for delivering your services as defined in contracts with clients, backed up with status reports

Assist with structuring an organization and assign the right team to achieve committed business results

Qualification

Cloud technologiesAgile methodsITIL v3Financial managementApplication modernizationClient managementTalent managementLeadershipCollaboration

Required

Resource must have US /Canada location work Visa

You are interested in driving digital transformation within Fujitsu Customers within North America

You have the drive and passion to delight and excite our customers, exceeding their expectations. every step of the way

You can be a role model and an inspiration leader for others in embracing and implementing change

You can provide significant contribution to the long term strategic development of the Fujitsu DX community, including driving best practice while designing and balancing the cost base

You can define the strategy for the assigned area of responsibility and represent Fujitsu at an executive level

You can take operational responsibility and complete accountability for planning, forecasting, budgeting, and financial results of the services your teams deliver

You have the requisite background to lead our delivery team(s) focused on large scale application modernization initiatives, leveraging Agile Methods and Technologies and representing Fujitsu's IP or Technology partners' IP

You can make a significant contribution to the long-term development of our delivery teams, including driving best practices, methodologies, and toolchains

You can articulate Fujitsu's vision to clients up to and including C-level executives

You have knowledge of the cloud technologies and trends as they relate to ITIL v3, Agile/Lean, and DevOps

You have a good professional network and experience of working with industry partners

You hold the highest ethical standards and act as a leader

You hold a record of successful delivery

Deep understanding of the service line financials (revenue, cost, margin), including underlying components that drive margin growth/decline

Proactively steer the direction of the financials to achieve targets

Complete accountability and responsibility for the understanding, documenting, and reporting on the cost base of the services

Accurately forecast business results based on leading/trailing indicators

Proactively assess Customer's needs and recognize the need for a new (or revised) offering, working collaboratively with our sales teams to secure future work

Articulate Fujitsu's value propositions and represent Fujitsu at Steering Committee meetings and client engagements

Build, and/or maintain, the right delivery capabilities though skill development, talent acquisition, or external partners

Engages with our sales teams and clients to enlist interest in our offerings/capabilities

Provide leadership toward the achievement of vision, strategy, and objectives

Assess, grow, and change talent as necessary to achieve business objectives

Ensure workforce planning is aligned to current and future direction

Coach and lead teams to help them deliver the prescribed service to the client, fulfilling client's business requirements. Maintains technical oversight of the service through its service life to ensure continued integrity, alignment to client need and continuous service improvement

Understands the skills/capabilities needed to deliver the service line offerings

Proactively manages the skill mix needed to grow the business, while balancing the need to achieve service line financial objectives

Ability to look ahead so we can proactively manage skill development in advance of Customer's needs

Build trusted client relationships and ensures that we proactively communicate status and innovation through service delivery

Balances the needs of the client with the need to deliver on our business commitments

Fully accountable and responsible for delivering your services as defined in contracts with clients, backed up with status reports

Assist with structuring an organization and assign the right team to achieve committed business results

10 to 15 years related experience in delivering Infrastructure (both On Premise and Cloud) Support Services including managing small projects , End User / WaaS Support, Service Desk Support, familiar with Application Modernization

Technical knowledge in different areas such as Agile methods and technologies, ITIL

Experience with Public Sector federal accounts

Cloud Migration Life Cycle experience at large companies

Experience in partnering with sales and the business to create a strong collaborative market presence that will ensure success in market awareness and sales execution

Success in delivering large, complex application transformation initiatives

Experience of operating in a large, complex and changing environment

Proven track record of managing executive level client relationships

Strong record in mentoring and coaching our talent to develop and grow

Willing to travel as needed to meet customers face to face

Company

Fujitsu

Glassdoor3.7

Fujitsu is a information & communications technology equipment and services firm providing IT & IT infrastructure and other services.

Founded in 1935

Tokyo, Tokyo, JPN

10001+ employees

http://www.fujitsu.com

H1B Sponsorship

Fujitsu has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2022 (67)

2021 (118)

2020 (331)