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Gallagher Re · 2 months ago

Account Manager Commercial Lines - Small Business

Wilkes Barre, Pennsylvania

Full-time

Onsite

New Grad, Entry, Mid Level

0+ years exp

Gallagher is a company dedicated to helping clients manage risk effectively. The Account Manager for Commercial Lines is responsible for providing sales support and customer service to clients' insurance needs, ensuring high-quality service and client satisfaction while managing a group of accounts.

ConsultingInsuranceRisk Management

Responsibilities

The Client Service Manager I is accountable for delivering high quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of accounts that vary in size and have relatively simple to moderately complex needs

The total revenue associated with the group of accounts is typically less than CSO revenue benchmark expectations

This role reports directly into either the Branch Client Service Director or the Branch Client Service Supervisor

This role directly contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement

Successfully and profitably manages an assigned group of accounts

Builds and solidifies relationships with existing clients by providing exceptional ongoing care

In partnership with the Production team, takes a leadership role in the renewal process, ensuring that the best possible solution is delivered to the client in a high-quality & timely manner

Secures existing business and drives the sale of additional services and lines of coverage

Cultivates relationships with the buyer in the client organization as well as with day-to-day client representatives and buyers

Supports one or more Producers and/or Account Executives and is the first line of contact when the Producer or Account Executive is not available

Coordinates appropriate resources to address the client's risk management needs

Qualification

Producer's LicenseClient Service ExperienceMicrosoft Office ProficiencyAnalytical SkillsCommunication SkillsTeamwork

Required

Bachelor's degree with 0+ years client service and/or claims management experience -OR- High School degree/GED with 3+ years client service and/or claims management experience

Producer's License

Proficiency in Microsoft Office

Appropriate licensing as required