Rippling · 2 months ago
Corporate Travel Training Lead
United States
Full-time
Remote
Senior Level
$25/hr - $39/hr
5+ years expRippling is a company that integrates HR, IT, and Finance systems for businesses. The Corporate Travel Training Lead will be responsible for supporting the Travel Support team by creating training content, delivering training sessions, and providing mentorship to new hires, ensuring a high level of customer satisfaction and operational efficiency.
EmploymentHuman Resources
Responsibilities
Creating and maintaining training content and documentation to ensure agents have access to the latest product and procedural knowledge
Delivering training sessions (both virtual and in-person) on complex topics, new feature rollouts, and best practices
Providing dedicated support and mentorship to new hires to accelerate their onboarding and ensure they are quickly set up for success
Responsible for supporting our Rippling customers and resolving issues related to our Travel Products
Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment
Leverage phone, chat, email functionality, and video conferencing to help our customers optimize Rippling’s Travel Product
De-escalate and resolve issues by leveraging platform and industry expertise
Responsible for documenting product functionality and country-specific nuances and training Global Support Team members
Become a product expert - you'll be a go-to resource for both customers and coworkers
Identify areas of improvement and work directly with Product and Engineering teams to share areas where we can better serve our customer base through automation or added features
Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met
Qualification
Required
>5 years of working in the travel industry, ideally including team lead and/or leadership responsibilities
experience with Travelport or Sabre GDS
Proficient in English; written and verbal communication skills
Demonstrated experience in problem-solving with attention to detail
Organizational skills and experience in improving processes
Flexibility with changing job duties and responsibilities
Time management skills and the ability to prioritize
Two or more years of experience in instructional design and training delivery, preferably within the travel sector
Deep expertise in leveraging technology, including LMS platforms, e-learning development, and virtual classrooms, to effectively train a dispersed, remote workforce
Track record of creating and optimizing training curricula that drive learner success
Benefits
Competitive salary
Benefits
Equity
Company
Rippling
Rippling is a workforce management platform that unifies HR, IT, and finance operations into a single system.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$2.44BKey Investors
CoatueGreenoaksFounders Fund
2025-05-09Series G· $450M
2024-04-22Series F· $200M
2024-04-22Secondary Market· $590M
Leadership Team
Albert Strasheim
Chief Technology Officer
Adil Syed
CFO
Recent News
2026-01-24
initialized.com
2026-01-21
Company data provided by crunchbase