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PEAKE Technology Partners, An Omega Systems Company · 2 months ago

Service Desk Technician I

Bowie, MD

Full-time

Onsite

New Grad, Entry Level

$40K/yr - $55K/yr

0+ years exp

PEAKE Technology Partners is seeking a motivated Support Services Technician I to serve as the first point of contact for client IT support needs. In this role, you'll troubleshoot hardware, software, and network issues while delivering exceptional service to clients.

Health CareInformation TechnologySmall and Medium BusinessesVoIP

Responsibilities

Provide front-line technical support via phone, email, chat, and remote tools

Troubleshoot desktop, laptop, printer, mobile device, and software issues

Log and track service tickets, ensuring detailed and accurate documentation

Perform installations, configurations, password resets, and account unlocks

Diagnose technical problems and implement effective solutions

Deliver professional, clear communication with clients at all times

Escalate advanced issues to senior team members when needed

Contribute to knowledge base documentation and process improvements

Follow up to ensure successful issue resolution and a positive client experience

Qualification

IT support experienceTroubleshooting abilityWindows/macOS knowledgeMicrosoft OfficeCustomer-service mindsetITSM/ITIL familiarityAccountabilityCommunication skills