Achievers Network · 3 months ago
Triage Consultant I
Georgia, United States
Contract
Onsite
Entry Level
$58K/yr - $65K/yr
1+ years expAchievers Network is looking to hire Remote Triage Consultants to provide assistance and consultation on various Non-Medical Counseling and Employee Assistance Programs for military service members and their families. The role involves conducting assessments, mentoring new consultants, and ensuring high-quality service delivery in a supportive environment.
Non-profit Organization Management
No H1B
U.S. Citizen Only
Responsibilities
Conduct comprehensive professional assessments of users’ needs for core NMC/EAP and work/life services, which can include but are not limited to, non-medical counseling, health and wellness, and other specialty and add-on services
Meet requirements for and act as a mentor to new and less experienced triage consultants
Ensure all calls are handled according to contractual service standards
Act as a clinical Point of Contact (POC) for the supervisors when indicated by business needs
Educate participants on specialty program offerings, promote services, and demonstrate knowledge of military culture
Meet requirements for and act as a mentor to new and less experienced triage consultants
Ensure all calls are handled according to contractual service standards
Act as a clinical Point of Contact (POC) for the supervisors when indicated by business needs
Educate participants on other specialty program offerings, promote services, and demonstrate knowledge of military culture
Assess the needs of the caller to ensure first-call resolution of all presented needs
Demonstrate outstanding customer service
Deescalate callers, navigate resources, resolve complex concerns, and assess and take action in crisis situations
Identify high-risk cases and respond as indicated under the direction of the supervisor and in accordance with established protocols
Perform call follow-up and reporting as assigned
Document all cases in the Case Management System (CMS)
Demonstrate better than average understanding of military culture and addresses service members by their rank, thank service member and their families for their service, and has excellent empathic listening skills paired with appropriate clinical interventions
Follow established protocols and completes all annual compliance requirements such as External Certification Authority (ECA) renewal as well as annual training such as Cyber Awareness and PII to ensure access to the CMS system is maintained
Qualification
Required
Master's degree in Social Work, Marriage and Family Therapy, Counseling, or other human services fields required
Minimum 1-year related post-graduate work experience
Must be a U.S. Citizen
Experience in counseling, social work, and mental health services
Knowledge of mandated procedures for child or elder abuse situations
Familiarity in core service areas of child development, parenting, adoption, education, and service for older adults
Ability to type 50 wpm
Strong MS Office skills (Word, Excel, PowerPoint)
Comply with all HIPAA Compliance regulations
Preferred
State Licensure to practice independently (LCSW, LPC, LMFT) preferred
Behavioral health experience preferred
Military spouse or family member experience in a military community is highly desirable
Benefits
Medical, Dental, Vision, and Life Insurance
Paid time off, Paid holidays
401K eligibility
Additional ancillary benefits to support your lifestyle professionally, physically, and financially through our professional development and coaching program.
Company
Achievers Network
Black Achiever is a group dedicated to connecting African American professionals. We believe you can accomplish more together than you can by yourself.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Michael Moore
President/CEO
Company data provided by crunchbase