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Heartland Business Systems · 13 hours ago

IT Support Specialist II

Little Chute, WI

Full-time

Onsite

Entry Level

1+ years exp

Heartland Business Systems is seeking an IT Support Specialist II to provide day-to-day hands-on support to their end users. This role involves troubleshooting and resolving user issues, providing training, and participating in on-call support for the enterprise.

ConsultingInformation ServicesInformation TechnologyLegalSoftware

Responsibilities

Provide First and Second tier support of PC hardware & software, desk phones, printers, mobile devices, and other computer related equipment

Responsible for ticketing system entry and ticket maintenance/documentation; includes updating and maintaining Inventory records

Track, route, and redirect problems to correct resources

Identify PC hardware warranty repair and resolve as required

Provide timely and relevant updates to end users

Maintains currency of knowledge with respect to technology, equipment, industry trends, regulations, standards and/or systems

Participate in the on-call support rotation

Qualification

Windows PC troubleshootingWindows desktop operating systemsCustomer serviceNetwork printingAntivirus softwareCisco knowledgeHP knowledgePalo Alto knowledgeConnectWise ManageConnectWise AutomateVMware vSphereLogicMonitorVeem BackupNetwork+ certificationServer+ certificationMicrosoft Azure certificationMicrosoft O365 certificationCisco Certification TechnicianMD-102 certificationCompTIA A+ certification

Required

1-3 years experience troubleshooting windows PC's

In depth knowledge of Window desktop operating systems

High School Diploma

Preferred

1-3 years' experience working in a customer facing IT service role

Basic Knowledge of Microsoft Windows Desktop Operating System

Basic Knowledge of Microsoft Windows Desktop Operating Systems and roles

Basic Knowledge of Network printing, Antivirus software packages, core server administration within Microsoft Windows Server, Mac OS, Mobile operating systems (apple iOS and Android)

Basic knowledge of Cisco, HP, and Palo Alto networking infrastructure, ConnectWise Manage and ConnectWise Automate, VMware vSphere, LogicMonitor, and Veem Backup

One or more of the following certifications: Network +, Server+, Microsoft Azure, Microsoft O365, Cisco Certification Technician (CCT), MD-102 Endpoint Administrator, CompTIA A+ or similar certifications