Noble House Hotels & Resorts · 2 months ago
Assistant Front Office Manager
San Francisco, CA
Full-time
Onsite
Entry, Mid Level
$72K/yr - $72K/yr
1+ years expNoble House Hotels & Resorts operates the iconic Argonaut Hotel located in Fisherman’s Wharf, known for its stunning views and award-winning service. The Assistant Front Office Manager will oversee the Front Desk Team, ensuring efficient guest check-in and check-out, addressing guest needs, and maintaining communication with other departments.
HospitalityHotel
Responsibilities
Ensuring that the Front Desk Team is checking guests in and out of the hotel in an efficient, courteous, and professional manner
Ensuring guests' needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable
Ensuring that all safety and security policies and procedures are followed
Training, coaching, and developing team members
Preparing and adjusting weekly work schedules in accordance with staffing guidelines and labor forecasts
Reviewing guest comments and ensuring that problems are identified and corrected in a timely manner
Maintaining an efficient system of communication between the Front Office and other departments
Monitoring and maintaining the Front Office systems and equipment to ensure their optimum performance
Foster good relations with our concierge partners, valet service, taxi services, and the airport connection to provide the maximum level of quality service
Qualification
Required
Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment
Ability to handle stressful situations in a calm, professional manner and exhibit good judgment
Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
Strong interpersonal skills: ability to get along with diverse personalities, tactful and flexible
Must have excellent supervisory skills
Must take initiative to drive changes and constantly look for areas of improvement
One to Two years of Supervisory experience in Front Office
Proficient in MS Office
Preferred
Experience working with Opera PMS
Benefits
Generous medical, dental & vision insurance plans
Paid holidays, vacation and sick days
401K retirement plan
Cell phone reimbursement
Complimentary parking
8 weeks of Parental Leave Pay
Pet insurance
Laundered team member uniform
Pre-tax commuter benefits
Referral program
Special rates in Noble House Hotels and Food & Beverage for team members, friends and family
Educational Assistant Program
Shoes for Crews
On Demand Pay - Your Pay before Pay Day
Company
Noble House Hotels & Resorts
Noble House Hotels & Resorts is a combination of boutique hotels, luxury resorts and adventures travel experiences.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jamie Colee
Chief Executive Officer
Scott Colee
Chief Marketing Officer
Recent News
2025-10-06
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