Wounded Warrior Project · 4 weeks ago
Senior QA Testing Systems Analyst
Jacksonville, FL
Full-time
Hybrid
Senior Level
5+ years expWounded Warrior Project (WWP) is dedicated to honoring and empowering veterans, and they are seeking a Senior Quality Assurance Testing Systems Analyst to ensure the reliability and effectiveness of their software applications and systems. This role involves designing, executing, and refining testing programs while collaborating with project teams to troubleshoot issues and recommend improvements.
AssociationCommunitiesHealth CareMedical
Responsibilities
Serve as a lead Quality Assurance Systems Testing Analyst for WWP application systems
Translate business and functional requirements into test cases and scripts that ensure data integrity, meet project requirements, and provide a positive user experience
Develop, coordinate, and execute functional and end-to-end testing activities to confirm applications meet business goals, fulfill end-user needs, and identify issues
Monitor and optimize QA processes, tools, and system performance to support organizational growth and ensure reliable operation
Test and analyze software performance, quality controls, and test results to identify and resolve defects, bugs, errors, and interoperability concerns
Collaborate with systems analysts, developers, and project teams to troubleshoot issues, resolve malfunctions, and recommend improvements to applications or systems
Provide technical support to users and contribute to IT Applications Knowledge Library and ITSM system to enhance customer service and organizational knowledge sharing
Lead peer reviews of test cases, automation scripts, and QA activities; share best practices with teammates and contribute to the QA team roadmap
Drive the development and refinement of QA standards, automation frameworks, regression testing, performance testing, and security validation
Support change control processes, participate in architectural reviews, and provide input on release decisions, upgrades, and vendor changes
Communicate testing progress, results, and recommendations to stakeholders and management
Conduct trend analysis of testing activities to identify opportunities for improvement and implement best practices
Stay current with technological trends and identify opportunities to optimize performance and utilization of supported applications
Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles
Other related duties as assigned
Qualification
Required
Five years of experience in process testing and/or developing technical and procedural documentation
Five years of experience supporting projects to successful outcomes, demonstrating strong knowledge of project management processes
Two years of experience in project management, including coordinating tasks, timelines, and deliverables
Bachelor's degree in computer science, information technology, or related technical field. Equivalent combination of applicable education, training, certification, and experience may be considered in lieu of degree
Expert-level knowledge of test design, script development, and automated testing
Excellent verbal and written communication skills, including strong technical writing and procedural documentation
Expertise in five core testing domains: Accessibility, Performance, Functionality, Security, and Automation
Proven ability to lead and manage multiple projects of varying complexity effectively
Ability to detect, classify, and diagnose application behavior patterns against requirements, and clearly document defects to support remediation
Self-motivated with the ability to thrive in a collaborative, project-based environment
Strong organizational and time management skills, with the ability to adapt to changing priorities, meet deadlines, and perform in a fast-paced environment
Demonstrated ability to work independently while exercising confidentiality and sound judgment when handling sensitive issues
Strong interpersonal skills with the ability to develop, maintain, and build effective professional relationships
Expertise in analyzing information, evaluating results, and resolving problems
Adaptability and flexibility when navigating changing priorities
High energy level. Self-starter; willing to take initiative
Unequivocal commitment to the highest standards of personal and business ethics and conduct
Mission-driven, guided by core values, and a pleasure to work with
Preferred
Five years of experience working in a SCRUM or Agile development environment
Experience collaborating with vendors during system upgrades, implementations, or evaluations
Experience contributing to vendor assessment and selection processes to ensure alignment with organizational needs and quality standards
Master's degree in computer science, information technology, or related technical field
ISTQB Advanced Level Test Analyst (CTAL-TA) v4.0 Certification
Certified Scrum Master (CSM) Certification
Benefits
A flexible hybrid work schedule (three days in the office, two days’ work from home)
Full medical, dental, and vision coverage for both teammates AND family members
Competitive pay and performance incentives
A fun, mission-focused, and collaborative team environment
Company
Wounded Warrior Project
Wounded Warrior Project is a military and veterans charity service organization empowering injured veterans and their families.
501-1000 employees
H1B Sponsorship
Wounded Warrior Project has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (3)
Funding
Current Stage
Late StageTotal Funding
$15MKey Investors
Lilly EndowmentFace the Fight
2025-12-10Grant· $15M
2024-09-18Grant
Leadership Team
Walter E. Piatt
Chief Executive Officer
Recent News
2025-12-04
2025-11-11
2025-11-11
Company data provided by crunchbase